Remote Call Center Agent

Jerry; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading fintech startup in Charlotte is seeking a Call Center Agent to help customers manage their insurance policies. In this role, you will answer calls, process service requests, and provide support with enthusiasm. The ideal candidate has over 2 years of call center experience and is passionate about helping others. This position offers competitive hourly compensation and the option to work remotely with comprehensive benefits.

Benefits

Medical, dental, vision insurance

401K match

Ongoing training and mentorship

Qualifications

• 2+ years of experience working in a call center environment.
• Passionate about helping others.
• Ability to manage multiple competing priorities.

Responsibilities

• Respond to inbound calls from customers.
• Process service requests for insurance policies.
• Assist customers with questions about policy details.

Skills

Multitasking

Customer service

Problem-solving

Job description

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Call Center Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Who you are:

• You can multitask and manage multiple competing priorities
• You are passionate about helping others
• Has 2+ years of experience working in a call center environment

Compensation and perks:

• Hourly wage: $19.00 - 21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday to Friday 1:30pm - 12am EST

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail]