Remote Booking Experience Specialist

Southernbridgegroup; Charlotte (NC); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training

Industry resources

Mentorship

Career development

Referral opportunities

Job summary

Southernbridgegroup is seeking motivated Booking Experience Specialists to join our fully remote team. You will research destinations, coordinate reservations, and provide professional customer service throughout the planning and booking process.

This role emphasizes independent work, organization, and strong communication across phone, email, and online chat. Training will be provided, with opportunities to develop skills in reservation management and client relations.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Self-motivation

Remote work

Job description

Southernbridgegroup is seeking motivated Booking Experience Specialists to join our fully remote team. You will research destinations, coordinate reservations, and provide professional customer service throughout the planning and booking process.

This role emphasizes independent work, organization, and strong communication across phone, email, and online chat. Training will be provided, with opportunities to develop skills in reservation management and client relations.