Remote Bodily Injury Litigation Adjuster

Allstate Insurance Company; United States; Remote; USD 66,000 - 110,000; Full time

Job summary

Allstate Insurance Company is seeking a 100% Litigation Adjuster to handle casualty claims in California and NW states, working remotely from home. You will investigate auto accidents, assess coverage, and negotiate fair settlements while maintaining excellent customer service.

You will communicate with customers and attorneys via calls, email, and text, utilizing tools to manage claims and document progress.

Qualifications

• 3+ years of Casualty 100% Litigation third-party claim handling experience.
• California candidates will be considered.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Responsibilities

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim.
• The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

Skills

Casualty claims

Remote work

Phone communication

Claims investigation

Negotiation

Policy knowledge

Time management

Job description

Allstate Insurance Company is seeking a 100% Litigation Adjuster to handle casualty claims in California and NW states, working remotely from home. You will investigate auto accidents, assess coverage, and negotiate fair settlements while maintaining excellent customer service.

You will communicate with customers and attorneys via calls, email, and text, utilizing tools to manage claims and document progress.