Remote Blue Yonder Fulfillment Support Analyst

GSquared Group; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

GSquared Group seeks a Blue Yonder Support Analyst to support and optimize the Blue Yonder D&F platform. You will bridge business and IT, troubleshoot issues, analyze processes, gather requirements, and implement solutions that meet operational needs.

The role requires hands‑on experience with Blue Yonder Fulfillment / Demand Fulfillment (2019+), strong analytical skills, and effective communication with both technical teams and business users.

Qualifications

• Hands‑on experience with Blue Yonder Fulfillment / Demand Fulfillment, version 2019 or higher.
• Experience supporting enterprise applications, including troubleshooting, issue resolution, and functional analysis.
• Strong analytical, critical‑thinking, and root cause analysis skills.
• Excellent verbal and written communication skills, with the ability to work effectively with both technical and non‑technical stakeholders.
• Experience gathering business requirements, documenting processes, and translating business needs into functional solutions.
• Ability to manage competing priorities, investigate complex issues, and collaborate across business and IT teams.

Responsibilities

• Provide functional support for Blue Yonder Demand & Fulfillment, investigate issues, troubleshoot defects, and coordinate resolution with IT.
• Partner with business stakeholders to understand operational needs, document requirements, analyze processes, and translate into specifications.
• Investigate reported issues, perform root cause analysis, manage support tickets, and communicate status and next steps.
• Evaluate current workflows and system functionality to identify opportunities for improvements and alignment with business needs.
• Support functional and regression testing, develop test scenarios, and coordinate user acceptance testing (UAT).
• Collaborate with IT and integration teams to investigate data flow and interface issues between Blue Yonder and connected applications.
• Maintain functional documentation, process flows, user guides, and support procedures; assist with user training.
• Serve as a liaison between business users, IT, and external consultants to ensure timely issue resolution.
• Assist with application upgrades, system enhancements, and project initiatives, including requirements definition and testing.
• Provide clear, timely updates on issues, project progress, risks, and recommended solutions.

Skills

Blue Yonder Fulfillment

Requirements gathering

Stakeholder communication

Analytical problem‑solving

Troubleshooting enterprise apps

Education

Bachelor's degree in IT/IS or related field

Tools

Jira

MuleSoft

SAP MM

Job description

GSquared Group seeks a Blue Yonder Support Analyst to support and optimize the Blue Yonder D&F platform. You will bridge business and IT, troubleshoot issues, analyze processes, gather requirements, and implement solutions that meet operational needs.

The role requires hands‑on experience with Blue Yonder Fulfillment / Demand Fulfillment (2019+), strong analytical skills, and effective communication with both technical teams and business users.