Remote Bilingual Vietnamese Call Center Rep

TEKsystems; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A reputable company in health services is seeking a Remote Bilingual Vietnamese Call Center Rep. This position involves addressing inquiries related to health plan benefits, eligibility, and claims. Candidates should have at least 2 years of experience in customer service and strong communication skills. This fully remote role offers a pay range of $21.00/hr along with a comprehensive benefits package including medical, dental, and retirement plans.

Benefits

Medical, dental & vision insurance

401(k) retirement plan

Employee assistance program

Qualifications

• Minimum of 2 years of experience in a call center or customer service environment.
• Prior experience in a health plan or healthcare setting is preferred.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to member inquiries via phone, email, and other channels.
• Provide accurate information and resolve concerns in a timely manner.
• Maintain a professional demeanor and demonstrate a willingness to assist members.

Skills

Bilingual proficiency (Cantonese, Mandarin, Vietnamese, Korean, Spanish)

Strong communication skills

Problem-solving skills

Conflict resolution skills

Job description

Remote Bilingual Vietnamese Call Center Rep

We are seeking a dedicated and customer-focused Member Services Representative to serve as the primary point of contact for members regarding their health plan benefits.

The role is responsible for addressing inquiries related to eligibility, referrals, claims, and other plan services, while ensuring a high level of satisfaction through professional and empathetic communication.

Responsibilities:

• Respond to member inquiries via phone, email, and other channels regarding benefits, eligibility, referrals, and claims.
• Provide accurate information and resolve concerns in a timely and courteous manner.
• Maintain a professional demeanor and demonstrate a willingness to assist members at all times.
• Document interactions and update member records in the system.
• Collaborate with internal departments to ensure member needs are met efficiently.
• Uphold confidentiality and comply with HIPAA and organizational standards.

Requirements:

• Minimum of 2 years of experience in a call center or customer service environment.
• Bilingual proficiency in one of the following languages: Cantonese, Mandarin, Vietnamese, Korean, or Spanish.
• Prior experience in a health plan or healthcare setting is preferred.
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Pay and Benefits:

The pay range for this position is $21.00 - $21.00/hr. Benefits include medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Oct 10, 2025.

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.