Remote Bilingual Spanish Customer Service Representative

Luxottica; Mason (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A global eyewear company in Mason, Ohio, is seeking a Customer Service Representative fluent in Spanish and English. This role involves providing high-quality support via phone, chat, and email, ensuring customer satisfaction and retention. The ideal candidate will have at least one year of experience in customer service and must demonstrate strong communication and problem-solving skills. Competitive compensation and benefits included.

Benefits

Health care

Retirement savings

Paid time off

Employee discounts

Qualifications

• 1+ year experience in a customer service environment.
• Ability to produce quality and professional written correspondence.
• Commitment to providing resolution to customer issues on first contact.

Responsibilities

• Assist customers with service and support issues.
• Resolve problems utilizing tools and expertise.
• Act as a positive role model demonstrating continuous improvement.

Skills

Fluent in Spanish

Strong English comprehension

Basic math skills

Quality written correspondence

Education

High School or equivalent

Associate degree or higher

Job description

Overview

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team accompanies and enables others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Customer Service Representative is fluent in speaking Spanish and English, and provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objective to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

Major Duties and Responsibilities

• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity and quality levels are met in order to meet and exceed expectations resulting in Best-in-Class customer care.
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• High School or equivalent
• 1+ year(s) experience in a customer service environment
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Commitment to providing resolution to customer issues on the first contact
• Strong English and Spanish comprehension and grammar

PREFERRED QUALIFICATIONS

• Associate degree or higher
• Previous experience in a telephonic or personal customer contact position
• Luxottica Retail store/field experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation or gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.