Remote Bilingual Member Service Rep - (Korean, Cantonese, Mandarin, Or Vietnamese)

TEKsystems; Dallas (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a customer service advocate to support members with their questions and concerns regarding benefits. This fully remote position requires 2+ years in a call center and bilingual skills. The role includes ensuring member satisfaction and providing excellent service. The position offers a pay range of $21/hr with various benefits, including medical and retirement plans.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 2+ years of call center experience.
• Bilingual ability is a must.
• Preferred experience in health plans.

Responsibilities

• Advocate for members regarding benefits and concerns.
• Ensure member satisfaction through superior customer service.

Skills

Call Center Experience

Bilingual

Health Plan Experience

Job description

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor.

Additional Skills & Qualifications

• Call Center - 2+ years
• Bilingual in a MUST
• Health plan experience preferred

Training and Hours of Operation

• Training - 7 weeks M-F, 8am-4pm PST (10/13/25)
• Hours of Operation: 6am-8pm, PST weekend rotation & some holiday's required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.