Remote Bilingual Member Service Rep - (Korean, Cantonese, Mandarin, Or Vietnamese)

TEKsystems; Albuquerque (NM); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a fully remote Customer Service Advocate. This role involves serving members by addressing questions and concerns regarding their benefits, ensuring satisfaction through superior service. Candidates must have a strong call center background, be bilingual, and preferably have health plan experience.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• Minimum 2 years in a call center environment.
• Bilingual is a must.
• Health plan experience preferred.

Responsibilities

• Serve as an advocate for members regarding benefits and concerns.
• Provide superior customer service.
• Maintain a professional demeanor.

Skills

Call Center experience

Bilingual

Health plan experience

Job description

*Fully Remote but must reside in Nevada, New Mexico, Texas or California!! *

Description

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor.

Additional Skills & Qualifications

• Call Center - 2+ years
• Bilingual in a MUST
• Health plan experience preferred

Additional Information

Training - 7 weeks M-F, 8am-4pm PST (10/13/25)

Hours of Operation: 6am-8pm, PST weekend rotation & some holiday's required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.