Remote Bilingual Customer Support Specialist (EN/ES)

My Secure Advantage; Nebraska; Remote; USD 20,000 - 29,000; Full time

Job summary

My Secure Advantage is hiring a Customer Support Specialist (Financial Coaching) to serve members remotely. The role focuses on delivering a welcoming, efficient experience via phone, email, and other channels, guiding members to the right financial coach and resources.

The ideal candidate is fluent in English and Spanish, has at least 2 years in customer service, and can manage high-volume inquiries while maintaining privacy and accuracy. Remote work lifestyle encouraged.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Associate's or Bachelor's degree in business, communications, finance, or related field.
• Minimum 2 years of experience in customer service, member services, call center, scheduling, or related role.

Responsibilities

• Serve as a primary point of contact for members via inbound and outbound calls, email, and other channels.
• Help members understand available services, connect them with the appropriate financial coach or resource, and schedule appointments.
• Maintain a high-volume, fast-paced contact center with strong service and documentation standards.
• Respond to member emails, messages, and service requests.
• Welcome new members and explain available services and expectations.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication skills

Remote work capability

Education

Associate's or Bachelor's degree in business, communications, finance, or related field

Tools

CRM software

Scheduling systems

Contact center tools

Job description

My Secure Advantage is hiring a Customer Support Specialist (Financial Coaching) to serve members remotely. The role focuses on delivering a welcoming, efficient experience via phone, email, and other channels, guiding members to the right financial coach and resources.

The ideal candidate is fluent in English and Spanish, has at least 2 years in customer service, and can manage high-volume inquiries while maintaining privacy and accuracy. Remote work lifestyle encouraged.