Remote Bilingual Customer Service Representative

MCI; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A leading BPO company in the United States is seeking customer service representatives to manage inbound and outbound interactions. Ideal candidates are bilingual in English and Spanish and possess strong communication and organizational skills. Competitive compensation, work-life balance, and career advancement opportunities are available. Join a dynamic team focused on collaboration and customer satisfaction.

Benefits

Competitive compensation

Comprehensive health benefits

Paid Time Off

Opportunities for career growth

Qualifications

• Must be 18 years of age or older.
• Fluent in English and Spanish.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound customer interactions.
• Ensure first call resolution through effective problem-solving.
• Research and document customer claims accurately.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Written and oral communication skills

Ability to type swiftly and accurately

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation with opportunities for cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Paid Time Off and paid holidays to support work-life balance
• Opportunities for career growth and internal promotions
• Engaging work environment with a focus on team collaboration
• Casual dress code for comfort while working

What to Expect (Job Responsibilities)

• Handle inbound and outbound customer interactions in a professional manner
• Ensure first call resolution through effective problem-solving
• Research and document customer claims accurately in appropriate systems
• Utilize training and knowledge base to answer customer inquiries
• Escalate unresolved issues to appropriate staff for resolution

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, or related fields in a contact center environment
• State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #HealthBenefits #TeamCollaboration

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