Remote Bilingual Customer Service Representative

Freddie Mac; Georgia (VT); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking a Customer Service Representative. In this role, you will manage customer interactions, ensuring exceptional service and accurate claims processing. The position offers competitive compensation, career growth opportunities, and a collaborative work environment. You will benefit from paid training and comprehensive health benefits after 90 days.

Benefits

Paid Time Off

Comprehensive health benefits after 90 days

Paid training

Opportunities for career growth

Qualifications

• Must be 18 years of age or older.
• Fluency in both English and Spanish required.
• Excellent written and oral communication skills.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Ensure first call resolution through effective problem-solving.
• Document and process customer claims accurately.

Skills

Fluent in English

Fluent in Spanish

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation with opportunities for bonuses and rewards
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Engaging and collaborative work environment with a casual dress code
- Paid training to enhance your skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts professionally and courteously
- Ensure first call resolution through effective problem-solving and call handling
- Accurately document and process customer claims in the appropriate systems
- Utilize training and knowledge base to answer customer inquiries while adhering to scripts and policies
- Escalate customer issues to appropriate staff for resolution as needed

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluency in both English and Spanish
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or inside sales in a contact center environment
- State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #PaidTraining

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