Remote Bilingual Customer Service Rep

EchoStar; Tennessee; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Full-time

WFH with equipment

Benefits package

Job summary

EchoStar is hiring a Customer Experience Representative to handle tech support and customer service calls from a home office. The role requires a quiet workspace, mandatory equipment provided by EchoStar, and the ability to work flexible hours including evenings and weekends.

You will engage with a diverse customer base, resolve issues, and promote services while enjoying competitive benefits. Base pay starts at $15.00 per hour with a $0.50 language differential and additional $2 per hour for

Qualifications

• Six months of related customer service and troubleshooting experience or training.
• Flexible to work shifts including evenings, weekends, or holidays.
• Smartphone or device with active data network connection.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer Service

Troubleshooting

Bilingual English & Spanish

Education

High school diploma or GED

Job description

What Success Looks Like (Objectives):

Customer Experience Representative:

$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You'll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for You:

• Career Growth:Opportunity to promote two levels within your first year!
• Comprehensive Benefits:Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks:Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• This is a Full Time, Work-From-Home position with Company-provided equipment.

Core Skills, Competencies, and Key Experiences (What you'll bring)

What You Bring:

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire

Required Accessories:

• USB Headset
• USB Keyboard
• USB Mouse
• USB Webcam
• Ethernet cable

Home Internet and Dedicated Home Office Workspace:

• Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and encouraging talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Salary Range

Compensation: $15.00/Hour

About Our Department

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.