Remote Bilingual Call Center Representative | Spanish-English

MCI; Cochran's Crossing (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing company in Cochran's Crossing is seeking candidates for customer support roles. You will manage inbound and outbound calls, address customer needs, and document claims. Candidates must be bilingual in English and Spanish and possess strong communication skills. Opportunities for career growth and comprehensive health benefits are available.

Benefits

Salary up to $19.00 per hour

Opportunity for career advancement

Comprehensive health benefits after 90 days

Paid time off

Fun work environment

Incentives and cash bonuses

Qualifications

• 1 year of experience in customer service, technical support, or similar roles in a contact center is preferred.
• Experience with data entry utilizing a computer is necessary.
• Ability to work regular shifts within operational hours.

Responsibilities

• Handle inbound and outbound calls in a courteous manner.
• Listen to customers to understand their needs and resolve issues.
• Document and process customer claims accurately.

Skills

Bilingual proficiency in English and Spanish

Excellent organizational skills

Strong written and verbal communication skills

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Benefits

• Salary up to $19.00 per hour
• Opportunity for career advancement and growth within the organization
• Incentives and rewards, including cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Paid time off and a fun, engaging work environment
• Bilingual proficiency in English and Spanish is a requirement, enhancing your marketability

Responsibilities

• Handle inbound and outbound calls in a courteous and professional manner
• Listen to customers to understand their needs and resolve issues effectively
• Document and process customer claims accurately in appropriate systems
• Utilize systems and technology for account management tasks
• Attend training sessions to stay updated on program knowledge and processes

Qualifications

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry utilizing a computer
• Ability to work regular shifts within operational hours, including during training
• Excellent organizational, written, and verbal communication skills

Preferred Qualifications

• One (1) year of experience in customer service, technical support, or similar roles in a contact center environment

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