Remote Bilingual Call Center Rep

TEKsystems; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology services company seeks a Remote Bilingual Call Center Rep to provide support to members regarding health plan benefits. Responsibilities include addressing inquiries, maintaining records, and collaborating with departments to ensure member satisfaction. The ideal candidate has 2+ years in customer service, is bilingual in one of the specified languages, and can thrive in a remote environment. Competitive pay starts at $21.00/hr.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Time Off/Leave

Qualifications

• Minimum of 2 years of experience in a call center or customer service environment.
• Bilingual proficiency in one of the required languages is mandatory.
• Prior experience in a health plan or healthcare setting is preferred.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to member inquiries about benefits and eligibility.
• Provide accurate information and resolve concerns in a timely manner.
• Maintain a professional demeanor in all member interactions.
• Document interactions and update member records.
• Collaborate with internal departments to meet member needs.
• Uphold confidentiality and comply with HIPAA.

Skills

Bilingual proficiency

Strong communication skills

Problem-solving skills

Conflict resolution skills

Job description

Remote Bilingual Call Center Rep

Language - Bilingual in any of the following languages: Spanish, Cantonese, Mandarin, Vietnamese, Korean.

Must Reside in - CA, NM, TX or NV

Remote Bilingual Call Center Rep Summary: We are seeking a dedicated and customer-focused Member Services Representative to serve as the primary point of contact for members regarding their health plan benefits. This role is responsible for addressing inquiries related to eligibility, referrals, claims, and other plan services, while ensuring a high level of satisfaction through professional and empathetic communication.

Remote Bilingual Call Center Rep Responsibilities:

• Respond to member inquiries via phone, email, and other channels regarding benefits, eligibility, referrals, and claims.
• Provide accurate information and resolve concerns in a timely and courteous manner.
• Maintain a professional demeanor and demonstrate a willingness to assist members at all times.
• Document interactions and update member records in the system.
• Collaborate with internal departments to ensure member needs are met efficiently.
• Uphold confidentiality and comply with HIPAA and organizational standards.

Remote Bilingual Call Center Rep Language Requirements:

Candidates must be bilingual in at least one of the following languages:

• Cantonese
• Mandarin
• Vietnamese
• Korean
• Spanish

Remote Bilingual Call Center Rep Qualifications:

• Minimum of 2 years of experience in a call center or customer service environment.
• Bilingual proficiency in one of the required languages is mandatory.
• Prior experience in a health plan or healthcare setting is preferred.
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.