Remote Benefits Support Associate — Growth & Potential

mcquadeorganization; United States; Hybrid; USD 24,000 - 36,000; Full time

Job summary

McQuade Organization in Lincoln, Nebraska, is hiring an Entry-Level Customer Relations Associate to greet clients, answer questions, and guide them through benefits with a friendly, patient approach.

You will use phone and online channels, learn our products, and grow within a training-focused environment that rewards initiative and teamwork. No prior experience needed; we provide onboarding, mentorship, and clear paths for advancement in a supportive culture.

Qualifications

• Strong communication and active listening skills.
• Customer-first attitude with genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Responsibilities

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Skills

Communication

Active listening

Teamwork

Detail orientation

CRM familiarity

Learning agility

Education

High school diploma or equivalent

Tools

Zoom

CRM platforms

Job description

McQuade Organization in Lincoln, Nebraska, is hiring an Entry-Level Customer Relations Associate to greet clients, answer questions, and guide them through benefits with a friendly, patient approach.

You will use phone and online channels, learn our products, and grow within a training-focused environment that rewards initiative and teamwork. No prior experience needed; we provide onboarding, mentorship, and clear paths for advancement in a supportive culture.