Remote Benefits Call Center Representative

Conduent; Colorado; Remote; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Benefits Call Center Representative, der Kunden bei Fragen zu Mitarbeiterleistungen unterstützt. In dieser 100% remote Position sind Sie verantwortlich für die Bearbeitung von Anrufen, das Zuhören und die Lösung von Anfragen zu Gesundheits- und Rentenleistungen. Sie arbeiten in einem unterstützenden Team und tragen dazu bei, positive Erfahrungen für unsere Kunden zu schaffen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsleistungen (medizinisch, zahnärztlich, visionär)

Bezahlte Schulung

Wachstumsmöglichkeiten

Wochenenden frei

Qualifications

• Vorherige Erfahrung im Kundenservice oder Call Center ist erforderlich.
• Fähigkeit, mehrere Systeme während des Anrufs zu navigieren.

Responsibilities

• Entgegennahme von Anrufen und Diskussion von Mitarbeiterleistungen.
• Aktives Zuhören und Bereitstellung von Lösungen für Kundenanfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

MS Office Kenntnisse

Multitasking

Education

High School Diploma oder GED

Tools

Ethernet-Kabel

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Remote Benefits Call Center Representative**

$17.00/hr

Position will be 100% Remote

Training Schedule: Monday – Friday 8:30am-5:30pm EST

Production Schedule: Monday – Friday 8am-6pm EST

Weekends off!

Some overtime may be required at peak times

Plenty of growth opportunities!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

**About the Benefits call center Representative role:**

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Conduent offers opportunities for advancement with an outstanding benefit package. Would you enjoy being part of a team that makes a difference in people’s lives?

Do you love helping people solve complex problems and delivering solutions?

Join our Benefits call center team!

**Requirements**

We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

+ Previous customer service and/or call center experience

+ Keyboarding and MS Office proficiency

+ Excellent communication skills

+ Extensive experience with typing and keyboarding

+ Great problem-solving skills

+ Ability to effectively multi-task

+ High school diploma or GED

+ Experience working with healthcare and employer benefits is highly preferred

+ Willing to work a shift between the hours of 8AM-6PM, Monday-Friday

+ Ability to successfully complete a mandatory paid training program

+ Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and education verification

+ Must be 18 years of age or older

+ Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

+ Must have the ability to connect with an ethernet cable to a modem/router

+ Live in one of the following states: AL, AR, AZ, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

We are currently **NOT** hiring in the following geographies:

+ States: AK, CA, CT, HI, MA, IL, MT & NYMetro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC, CO – Denver, CO

**Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage**

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)

If you qualify for the role, a recruiter will reach out to discuss the opportunity!

**Be part of the future**

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

**About Conduent**

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.00 per hour.

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