Remote Benefit Program Specialist

TEKsystems; Charlotte (NC); Remote; USD 60,000 - 80,000; Part time

Job summary

A prominent technology services provider is seeking a Remote Benefit Program Specialist for a 4-month contract. This role involves managing high-volume inbound calls and providing operational support for patient inquiries. Ideal candidates will have experience in customer service, especially in call centers, and should be available for a full training period with no PTO. The pay rate is $21.00/hour with multiple benefits including medical and 401(k) options.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• Previous inbound call center experience required.
• Experience handling high call volumes preferred.
• Must have ability to sit and talk for extended periods.

Responsibilities

• Serve as the primary point of contact for patients and providers.
• Manage high-volume inbound calls with professionalism and empathy.
• Ensure 100% call quality and compliance.

Skills

Strong customer service skills

Communication skills

Inbound call center experience

Job description

Overview

Job Posting: Remote Benefit Program Specialist (Remote, Contract)

Contract Length: 4 months (December 1, 2025 - March 31, 2026)

Location: 100% Remote (Candidates can be sourced nationally)

Start Date: December 1, 2025

Training Period: December 1 - February 1 (8 weeks, no PTO allowed during training)

Employment Type: Contract

About the Role

This is a fast-paced, short-term project requiring exceptional customer service and empathy skills. Agents will handle 60-100 inbound calls per day, with an average handle time of 6 minutes.

• Enrollment status
• Medication shipment status
• General patient inquiries
• Outreach for missing information
• Safety/adverse event reporting

Key Responsibilities

• Serve as the primary point of contact for patients and providers
• Provide operational and reimbursement support
• Own issues and remove barriers to therapy access
• Manage high-volume inbound calls with professionalism and empathy
• Ensure 100% call quality and compliance
• Perform accurate data entry in program tracking systems

Qualifications

Required:

• Previous inbound call center experience
• Experience handling high call volumes
• Strong customer service and communication skills
• Ability to sit and talk for extended periods
• Availability for full training period (no PTO during training)

Preferred:

• Familiarity with medical terminology
• Experience with safety/adverse event reporting

Additional Information

• Heavy call volume expected from February to March
• Limited time off post-training due to project demands
• Candidates must be self-starters, detail-oriented, and comfortable working independently in a remote environment

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.