Remote Behavioral Health Quality Analyst & Audit Lead

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 60,000 - 99,000; Full time

Job summary

EXLService Holdings, Inc. is seeking a Behavioral Health Quality Analyst for a fully remote role based in the U.S.

You will oversee the Behavioral Health audit program, ensuring coding, billing and documentation meet payer, clinical and regulatory guidance. Responsibilities include conducting random and targeted quality reviews, identifying error trends, performing root-cause analyses, coaching auditors, and recommending process improvements to strengthen quality and performance.

Responsibilities

• Oversee Behavioral Health audits for accuracy against guidelines.
• Identify error trends and perform root cause analyses.
• Provide coaching and feedback to auditors.

Job description

EXLService Holdings, Inc. is seeking a Behavioral Health Quality Analyst for a fully remote role based in the U.S.

You will oversee the Behavioral Health audit program, ensuring coding, billing and documentation meet payer, clinical and regulatory guidance. Responsibilities include conducting random and targeted quality reviews, identifying error trends, performing root-cause analyses, coaching auditors, and recommending process improvements to strengthen quality and performance.