Remote Baggage Claim Specialist - Airline Customer Support

Mashreq Bank; Germany (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A customer service company in the aviation sector is seeking a Remote Baggage Claim Specialist to assist passengers with baggage claim inquiries and ensure resolution of issues related to lost or delayed luggage. Ideal candidates have at least 1 year of customer service experience and strong communication skills. This role offers flexible hours and the opportunity to work from home within a supportive team environment.

Benefits

Competitive hourly pay

Work-from-home convenience

Paid training

Employee travel discounts

Health, dental, and vision insurance

Qualifications

• High school diploma or equivalent; additional customer service training is a plus.
• Minimum of 1 year of customer service experience, preferably in an airline or travel-related industry.
• Ability to work independently and multitask in a fast-paced remote environment.

Responsibilities

• Assist passengers with baggage-related inquiries, including lost, delayed, or damaged luggage claims.
• Process baggage claim reports and provide real-time tracking updates to passengers.
• Coordinate with airline staff to locate and deliver lost baggage.

Skills

Customer service orientation

Verbal communication skills

Written communication skills

Problem-solving skills

Conflict resolution skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM tools

Job description

Job Summary:

Airport Jobs is seeking a detail-oriented and customer-focused Remote Baggage Claim Specialist to join our airline customer support team. This role involves assisting passengers with baggage claim issues, tracking lost or delayed luggage, and ensuring a seamless resolution process. As a remote specialist, you will provide exceptional support through phone, email, and chat, ensuring customer satisfaction and airline compliance with policies and procedures.

Key Responsibilities:

• Assist passengers with baggage-related inquiries, including lost, delayed, or damaged luggage claims.

• Process baggage claim reports and provide real-time tracking updates to passengers.

• Coordinate with airline staff, baggage handling teams, and logistics partners to locate and deliver lost baggage.

• Resolve customer complaints efficiently and professionally while adhering to airline policies.

• Maintain accurate and detailed records of baggage claim reports in the airlines system.

• Provide step-by-step guidance on filing claims and compensation eligibility.

• Communicate effectively via phone, email, and live chat to offer timely support.

• Collaborate with cross-functional teams to enhance customer experience and streamline baggage handling processes.

• Stay updated on airline policies, procedures, and industry regulations related to baggage handling.

Required Skills and Qualifications:

• High school diploma or equivalent; additional customer service training is a plus.

• Minimum of 1 year of customer service experience, preferably in an airline or travel-related industry.

• Strong verbal and written communication skills.

• Proficiency in handling customer inquiries through phone, email, and chat support.

• Ability to work independently and multitask in a fast-paced remote environment.

• Strong problem-solving and conflict resolution skills.

• Familiarity with airline reservation and baggage tracking systems (preferred but not required).

• Basic proficiency in Microsoft Office and CRM tools.

Experience:

• 1+ years in a customer service or support role.

• Experience in the airline, hospitality, or travel industry is a plus.

• Previous remote work experience is advantageous but not required.

Working Hours:

• Flexible shifts, including weekends and holidays, as airlines operate 24/7.

• Full-time and part-time positions available.

• Remote work setup with scheduled hours based on business needs.

Knowledge, Skills, and Abilities:

• Strong customer service orientation with a proactive approach to issue resolution.

• Ability to handle high-pressure situations while maintaining professionalism.

• Knowledge of baggage handling procedures and airline policies (training provided).

• Excellent time management and organizational skills.

• Adaptability to changing airline policies and customer service expectations.

Benefits:

• Competitive hourly pay with potential performance bonuses.

• Work-from-home convenience with flexible scheduling options.

• Paid training and ongoing professional development.

• Employee travel discounts and airline perks (for eligible employees).

• Health, dental, and vision insurance (for full-time employees).

• Paid time off and holiday pay.

• Career growth opportunities within the airline industry.

Why Join Us?

• Work remotely and enjoy a flexible, work-life balanced career.

• Be part of a growing team dedicated to enhancing passenger experience.

• Opportunity to work in the dynamic and exciting aviation industry.

• Supportive work environment with career advancement potential.

• Gain industry expertise in airline customer service and baggage handling.

How to Apply:

If you have a passion for customer service and want to make travel smoother for passengers, apply today! Submit your resume and a short cover letter highlighting your relevant experience.

Apply Now and Join Our Airline Customer Support Team!