Remote AWS Connect Administrator & Automation

Cognizant; Atlanta (GA); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Job summary

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments for remote operations and integrate with enterprise systems. The role focuses on design, deployment, and ongoing optimization of contact flows, queues, routing profiles, and IVR to ensure reliable customer experiences.

This position supports 24x7 operations when required and involves collaborating with ServiceNow, CRM platforms, and AWS services to deliver automation and analytics.

Qualifications

• Experience administering Amazon Connect environments in production and non-production.
• Ability to design and optimize contact flows and IVR.
• Familiar with AWS services and integrations with CRM tools.
• Experience in reporting and analytics for contact centers.

Responsibilities

• Administer and support Amazon Connect environments across production and non-production.
• Design, configure, and maintain contact flows, queues, and routing profiles.
• Ensure high availability and operational stability of the contact center environment.
• Troubleshoot routing, telephony, and voice quality issues.
• Collaborate on API integrations and automation projects.

Skills

Amazon Connect

Contact Flow Design

Queue Management

Routing Profiles

Security Profiles

User Management

Real-Time Monitoring

Historical Reporting

AWS Lambda

Power BI

Education

ITIL Foundation Concepts

AWS Certified Cloud Practitioner

Tools

ServiceNow

ServiceDesk Plus

CRM Platforms

Microsoft Teams

Active Directory

Job description

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments for remote operations and integrate with enterprise systems. The role focuses on design, deployment, and ongoing optimization of contact flows, queues, routing profiles, and IVR to ensure reliable customer experiences.

This position supports 24x7 operations when required and involves collaborating with ServiceNow, CRM platforms, and AWS services to deliver automation and analytics.