Remote Auto Claims Analyst – Negotiation & Repairs

Allstate Insurance; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Allstate Insurance seeks an Auto Adjuster Analyst II to adjudicate VSC mechanicals claims and verify coverage per established guidelines. The role requires a basic automotive background and comfort evaluating vehicle repairs and estimates.

The position supports candidates in the Eastern or Central time zones and involves negotiating settlements, conducting basic investigations, and preparing damage estimates. A background check is required.

Qualifications

• Beginner level resource adjudicating VSC mechanicals claims in accordance with established quality and timeliness guidelines.
• Auto Adjuster Analyst reviews repair estimates and determines coverage eligibility under Vehicle Service Contracts.
• Open to candidates located in the Eastern or Central time zone states.

Responsibilities

• Negotiate and settle basic and occasionally moderately complex claims in accordance with business unit best practices.
• With minimal supervision, investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss.
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims and negotiates their settlement.
• Documents a claim file with notes, evaluations, and decision-making process in a timely and efficient manner per departmental procedures.

Skills

Adjudication

Auto Collision Repair

Automotive Repair

Car Maintenance

Claims Processing

Customer Satisfaction

Customer Service

Customer Support

De-Escalation

Documentation

Empathy

General Automotive Repair

Motor Vehicle Repairs

Negotiation

Vehicle Repairs

Vehicle Servicing

Job description

Allstate Insurance seeks an Auto Adjuster Analyst II to adjudicate VSC mechanicals claims and verify coverage per established guidelines. The role requires a basic automotive background and comfort evaluating vehicle repairs and estimates.

The position supports candidates in the Eastern or Central time zones and involves negotiating settlements, conducting basic investigations, and preparing damage estimates. A background check is required.