Remote Asterisk & ARI/AMI CRM Integration Engineer

DevOps Jobs - работа и аналитика; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Job summary

FirstMessage is seeking a VoIP Engineer / Asterisk Engineer to support and develop our IP telephony infrastructure from a fully remote position.

You will apply 2+ years of hands-on Asterisk experience to administer telephony, configure dialplans, trunks, and endpoints, and integrate with ARI/AMI and CRM while ensuring call quality and security. This role follows a 9:00–18:00 UTC+3 schedule with flexible breaks.

Qualifications

• 2+ years of hands-on experience with Asterisk.
• Strong knowledge of SIP, VoIP, NAT, RTP, and codecs.
• Practical experience with ARI and/or AMI.
• Strong Linux administration skills.
• Experience with MariaDB/MySQL and basic SQL knowledge.
• Experience with firewalls, fail2ban, and VoIP security.
• Ability to independently troubleshoot and resolve telephony issues.

Responsibilities

• Administer and support Asterisk-based telephony.
• Configure dialplans, SIP trunks, endpoints, and call routing.
• Connect and manage SIP providers.
• Support inbound and outbound calls.
• Integrate Asterisk with backend systems via ARI / AMI and CRM.
• Troubleshoot SIP/RTP traffic and call quality issues.
• Work with Asterisk Realtime and MariaDB/MySQL.
• Manage CDRs and call recordings.
• Monitor infrastructure and independently resolve incidents.

Skills

Asterisk

SIP

VoIP

NAT

RTP

ARI/AMI

Linux administration

MariaDB/MySQL

SQL basics

Firewall security

Fail2ban

Tools

Nginx

Monitoring tools

Job description

FirstMessage is seeking a VoIP Engineer / Asterisk Engineer to support and develop our IP telephony infrastructure from a fully remote position.

You will apply 2+ years of hands-on Asterisk experience to administer telephony, configure dialplans, trunks, and endpoints, and integrate with ARI/AMI and CRM while ensuring call quality and security. This role follows a 9:00–18:00 UTC+3 schedule with flexible breaks.