Remote Applications Support Center Manager

Zurich North America; Remote; USD 65,000 - 108,000; Full time

Job summary

A leading risk management firm is seeking an Applications Support Center Manager to lead our help desk operations. This role requires managing workload, providing excellent customer support, and training staff. Candidates should have a Bachelor's degree or equivalent experience in the field. The position offers a competitive salary between $65,900.00 and $107,900.00, alongside a 10% bonus and comprehensive benefits. Join us and help shape the future of customer success in a supportive environment.

Benefits

Competitive Salary

Comprehensive Benefits

Short-term Incentives

Qualifications

• Bachelors Degree with 5+ years in Application Support or 7+ years with a High School Diploma.
• Experience in using proprietary applications and support processes.
• Knowledge of problem management systems is preferred.

Responsibilities

• Responsible for managing workload and staff in the applications support area.
• Provide first and second level help desk support for IT incidents and requests.
• Manage training for Help Desk analysts and end users.

Skills

Application Support

Problem Management Skills

Help Desk Support

Flexible Schedules

Customer Experience

Education

Bachelor's Degree

High School Diploma or Equivalent

Tools

Peregrine Service Center

Remedy

Job description

A leading risk management firm is seeking an Applications Support Center Manager to lead our help desk operations. This role requires managing workload, providing excellent customer support, and training staff. Candidates should have a Bachelor's degree or equivalent experience in the field. The position offers a competitive salary between $65,900.00 and $107,900.00, alongside a 10% bonus and comprehensive benefits. Join us and help shape the future of customer success in a supportive environment.