(Remote) Analyst Process Improvement HRSS

Trinity Health Corp.; Livonia (MI); Remote; USD 44,000 - 66,000; Full time

Benefits offered by this job

None

Job summary

Trinity Health Corp. in Livonia, Michigan seeks a Process Improvement Specialist to analyze and optimize operational workflows, gather requirements, map processes, and deliver reports that drive efficiency and patient experience.

The role collaborates with IT, training and department leaders, supports system upgrades, and establishes KPIs to measure impact and ROI for leadership decisions.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 3–5 years in process optimization, project coordination, internal communications, or change management.
• Lean Six Sigma Certification highly preferred (nice to have).

Responsibilities

• Analyze existing processes and identify bottlenecks.
• Conduct stakeholder interviews and map real-world workflows.
• Create process documentation and flowcharts (Visio).
• Propose streamlined workflows to reduce user friction and improve productivity.
• Support system upgrades and align training materials with changes.
• Establish KPIs and monitor progress for continuous improvement.

Skills

Process optimization

Project coordination

Internal communications

Change management

Data-driven decision making

Education

Bachelor’s degree in related field

Job description

Employment Type: Full time Shift: Day Shift Description: Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.

Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression) Focuses on optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes.

Business Process Analysis & Mapping

• Analyze existing processes: Examine how end users interact with systems and training to identify inefficiencies or bottlenecks.
• Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows.
• Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio.

Identify and Recommend Improvements

• Spot training-related inefficiencies: Identify repetitive issues, poor onboarding flows, or mismatches between training content and actual system use.
• Propose streamlined workflows: Recommend process, system, or content adjustments that reduce user friction and improve productivity.
• Prioritize change initiatives: Collaborate with stakeholders to focus on high-impact improvements.

Change Implementation Support

• Support system upgrades and rollouts: Ensure process improvements align with system-wide changes and are reflected in training.
• Collaborate with training teams: Ensure that new or optimized processes are embedded into training materials and delivery.
• Coordinate pilot programs: Test and validate improvements with select user groups before broader implementation.

Measurement & Continuous Improvement

• Inform KPIs and success metrics: Monitor adoption rates, training completion, user satisfaction, and process efficiency.
• Conduct post-implementation reviews: Analyze what’s working and what needs adjustment based on user feedback and data.
• Establish feedback loops: Set up systems for ongoing user input on process and training effectiveness.

Cross-Functional Collaboration

• Work closely with IT/system updates: Understand system capabilities and limitations to ensure realistic process changes.
• Partner with training and communication teams: Ensure process changes are clearly communicated and reflected in learning materials.
• Advise department leaders: Guide teams on embedding best practices and standardizing workflows across units.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Operations, Organizational Development, Project Management, or a related field, or equivalent combination of education and experience.
• 3–5 years of experience in process optimization, project coordination, internal communications, or change management.

Additional Qualifications (nice to have)

• Lean Six Sigma Certification highly preferred
• Business analysis & systems thinking
• Change management (e.g., ADKAR, Prosci)
• Data-driven decision making

Physical & Mental Requirements & Working Conditions (General Summary) Note – frequencies need to be selected Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Frequent Sit with the ability to vary / adjust physical position or activity. Frequent Maintain a safe working environment & use available personal protective equipment (PPE). Continuous Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Work outdoors with variable external environmental conditions. Occasional Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%).

Hourly pay ranges: $31.88 - $47.82

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.