Remote After-Hours IT Support Specialist

DNI (Delaware Nation Industries); Oklahoma City (OK); À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) matching

Disability insurance

Pet insurance

Education reimbursement

Parking and transit benefits

Résumé du poste

DNI/ET is seeking an After Hours Help Desk Specialist to support the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The role operates from 5 PM to 7 AM in a remote capacity, coordinating distributed teams and ensuring incident resolution with strong customer service and technical judgment.

Responsibilities include triaging outages, documenting incidents, and communicating status to stakeholders, with opportunities to work across

Qualifications

• Experience in a help desk, service desk, NOC, or IT operations environment.
• Strong verbal and written communication for high-impact events.
• Ability to coordinate distributed teams during after-hours operations.

Responsabilités

• Serve as after-hours point of contact for ATHENA production operations.
• Document and triage support calls related to outages and maintenance.
• Gather accurate information on site, system, service, impact, and actions taken.
• Provide initial troubleshooting using SOPs and knowledge articles; escalate as needed.
• Coordinate with engineers, program leadership, and on-site technicians for after-hours support.
• Maintain clear incident records and status updates through resolution.

Connaissances

Help desk experience

Customer service

Technical troubleshooting

Incident management

Clear communication

Team coordination

Shift work

Outils

ServiceNow

Description du poste

DNI/ET is seeking an After Hours Help Desk Specialist to support the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The role operates from 5 PM to 7 AM in a remote capacity, coordinating distributed teams and ensuring incident resolution with strong customer service and technical judgment.

Responsibilities include triaging outages, documenting incidents, and communicating status to stakeholders, with opportunities to work across