Remote Administrative Support Specialist - War Room Ops

Arlo Solutions; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Arlo Solutions is supporting the VA Veterans Health Administration in standing up and running the VA War Room. The Administrative Support Specialist will help investigators, SMEs, and program managers keep casework, reporting, and governance activities organized and decision-ready.

Location: Remote. Clearable for Public Trust. Join a fast-paced team delivering critical analytics and governance support to protect Veterans and taxpayer dollars.

Qualifications

• Advanced skills in Microsoft Office tools, especially PowerPoint.
• 1 to 3 years of experience in the federal healthcare space.
• Strong written and verbal communication skills, and the ability to handle short-turnaround requests in a high-intensity environment.
• Ability to pass a Tier 2 / Moderate Background Investigation (MBI) and obtain a VA PIV card.
• Legal eligibility to work in the United States.

Responsibilities

• Help investigators and SMEs develop presentations and communications with speed and efficiency.
• Organize case documentation and evidence and help assemble War Room referral packages.
• Participate in efforts to prepare weekly analytic runs and decision-ready case packages.
• Apply case-file QA checklists and sampling plans, and support quality reviews of workpapers and deliverables.
• Help develop intake and triage SOPs, the case lifecycle and status taxonomy, and workflow process maps and RACI charts, aligned with CIRTS practices.
• Support preparation of monthly governance and milestone reports, dashboards, outcome summaries, and ad hoc white papers for VA leadership.
• Coordinate and document meetings with OIC, VHA, and Enterprise Risk Management (ERM) stakeholders.
• Track action items and follow-ups through completion.
• Help develop training materials, templates, and knowledge transfer content so VA staff can sustain War Room operations independently.
• Work effectively in a fluid, dynamic, and fast-paced environment with shifting priorities and short-turnaround requests.

Skills

Communication skills

US work eligibility

Tools

PowerPoint

Microsoft Office

Job description

Arlo Solutions is supporting the VA Veterans Health Administration in standing up and running the VA War Room. The Administrative Support Specialist will help investigators, SMEs, and program managers keep casework, reporting, and governance activities organized and decision-ready.

Location: Remote. Clearable for Public Trust. Join a fast-paced team delivering critical analytics and governance support to protect Veterans and taxpayer dollars.