Remote Account Manager, Inside Sales

Schneider Electric; Morrisville (NC); Remote; USD 74,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life Insurance

Flexible work arrangements

Paid time off

Paid holidays

Family leave

Well-being programs

401(k) with company match

Job summary

Schneider Electric is seeking a Remote Account Manager in the United States. The role oversees core service delivery for customers, guiding a team of service professionals and acting as the primary advocate for customers within the service chain.

You will coordinate strategies, opportunities, and collaboration across Sales, CSM, and Service Central to ensure outstanding outcomes. You will drive growth through service agreements and cross-unit opportunities while maintaining strong relationships

Qualifications

• Bachelor's Degree preferred.
• Strong interpersonal and communication skills.
• Ability to influence and lead teams.
• Experience managing service delivery and customer outcomes.
• Familiarity with service lifecycle and sales collaboration.

Responsibilities

• Proactively engage customers to enhance satisfaction and generate service opportunities.
• Develop tailored account strategies based on customer needs.
• Coordinate and track customer interactions, scoping, and service estimates.
• Manage sales administrative tasks including bookings and quotes.
• Collaborate across internal and external stakeholders.

Skills

Customer relationships

Communication skills

Problem solving

Financial acumen

Servant leadership mindset

Education

Bachelor's degree in related field

Tools

Estimate360

Tableau

MS Word & PowerPoint

Job description

What will you do?

The Remote Account Manager is a direct account management role and is the liaison between our customers and our entire service chain and is pivotal in our delivery of world-class service. A successful Account Manager will have influence and leadership skills to leverage our resources toward positive customer outcomes. The Account Manager’s primary responsibility is oversight of our core services delivery as a direct interface to our customers.

This position requires a high performing, highly organized business professional responsible for direct interaction with and influence of our customers as well as capacity for leading and influencing a team of service professionals.

The Remote Account Manager will act as our team’s primary customer advocate and will embrace a servant leadership mindset in the support and collaboration with team members.

The Remote Account Manager will serve as member of the National Service Central team, with a strong dotted line to the Branches they support. They will be an active participant in the development and implementation of service delivery strategies across both the local and national US Digital Buildings Business.

Key Focus Areas

• Build and maintain strong customer relationships across the service lifecycle
• Act as a liaison between customers and internal teams (Sales, CSM, Service Central)
• Drive growth through service agreements and cross-business unit (XBU) opportunities
• Champion world-class service delivery and ensure customer satisfaction

Key Responsibilities

• Proactively engage customers to enhance satisfaction and generate service opportunities
• Develop tailored account strategies and solutions based on customer needs
• Coordinate and track customer interactions, scopes of work, and service estimates
• Manage sales administrative tasks, including booking agreements and quotes
• Effectively network and collaborate across internal and external stakeholders

Qualifications:

• 2 + years of experience in the buildings industry (BAS, Security, or Mechanical)
• Bachelor's Degree in related field preferred
• Strong interpersonal, communication, and consultative problem-solving skills
• Ability to manage high-pressure situations with strategic and critical thinking
• Demonstrated commitment to customer service excellence
• Solid business and financial acumen
• bFO/S experience and Reporting Competent
• Microsoft Word & PowerPoint Strong Competence
• Estimate360 Competent
• Tableau Competent
• Verbal and Written communications Expert
• Customer C.A.R.E. Mindset Expert

What’s in it for me?

• Work remotely with the flexibility to design your ideal work environment
• Cutting-edge digital sales tools that set you up for success from day one
• Robust training and development programs to accelerate your sales career
• Collaborative, supportive culture where your contributions are valued and recognized

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 74,400 - USD 111,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we aspire to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.