Remote Access Center Specialist - Patient Engagement Center

Freddie Mac; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is looking for a dedicated Access Center Specialist to join their Patient Engagement Center. This role is pivotal in ensuring patients receive high-quality care through effective communication and scheduling. Ideal candidates will possess strong customer service skills and attention to detail, making a real difference in patients' healthcare experiences. Enjoy a supportive environment with comprehensive benefits, including medical, dental, and vision coverage, alongside a fulfilling career in the medical field. If you thrive in fast-paced settings and are passionate about helping others, this opportunity is for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

5% Employer Retirement Contribution

1:1 Onboarding with Trainer

Qualifications

• 1 year of customer service experience preferred.
• Basic knowledge of medical terminology is a plus.

Responsibilities

• Answer patient calls and schedule appointments.
• Verify insurance and communicate with clinical teams.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Education

High School Diploma

Tools

Epic EMR

Job description

Access Center Specialist

(Care Team Specialist I)

Patient Engagement Center

Announcement #301103

Jefferson Healthcare is seeking a critically thinking, thorough, customer service-oriented individual to join our Patient Engagement Center as an Access Center Specialist (Care Team Specialist I) in our patient access call center.

The Access Center Specialists serve as vital liaisons between the medical care team and patients. The role involves engaging with diverse callers to our primary and specialty clinics, gathering essential information, assisting with scheduling and navigation, and providing clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential for ensuring a smooth healthcare experience for patients.

The ideal candidate will have remote work experience, experience in medical office reception or dispatching, strong communication skills, organizational abilities, attention to detail, and a passion for helping others. Responsibilities include answering patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. Multitasking and handling inquiries with sensitivity and professionalism are required. If you enjoy working in a fast-paced environment and making a difference, we encourage you to apply!

Schedule

40 hours/week, 8-hour shifts, start times between 7:15 am and 8:45 am depending on departmental needs.

What can we offer you?

• A fulfilling career in the medical field
• 1:1 onboarding with a dedicated trainer
• A supportive leadership and peer team
• A competitive wage
• Full and part-time positions include medical, dental, and vision benefits with low premiums, a 5% employer retirement contribution, paid time off, and more

What you'll need:

• High School diploma or equivalent
• One year of related customer service experience (preferred)
• Experience with Epic EMR (preferred)
• Basic knowledge of medical terminology (preferred)
• Ability to stay current with knowledge requirements and meet hospital-mandated education
• Experience answering high volumes of calls or dispatching (preferred)

To apply:

Please visit our careers website at [insert link]. This position remains open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote diversity and encourage all qualified individuals to apply.

*Candidates accepting a written offer must pass a background check and may be required to undergo 11-panel drug testing, including marijuana, in accordance with our policy.