Remote Academic Advisor: Client Success & Operations

Entertainment Partners Inc; Palmdale (CA); Hybrid; USD 79,000 - 113,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Capital Management Corp is seeking an experienced Academic Advisor in Palmdale to tackle hard general problems with a sharp eye for detail and a dedication to helping people. The role emphasizes reliable performance in a remote-friendly setup and a strong knack for prioritization within fast-moving projects.

Bring at least 4 years of customer service and a portfolio of work that demonstrates your general expertise.

Qualifications

• 4 years of customer service experience
• Self-direction in a remote environment
• Ability to prioritize when everything is urgent
• Portfolio or work samples showing general expertise
• Bias toward asking clarifying questions before costly mistakes
• Delivery with a learning focus in a remote structure
• Judgment to say no to good ideas at the wrong time

Responsibilities

• Keep Conflict Resolution documentation current as the work outpaces it
• Map the handoffs between CA teams so nothing falls in the cracks
• Keep Capital Management Corp's remote commitments visible and on track
• Catch the small client-centric details that derail general launches
• Spot the Palmdale pattern in feedback before it becomes a complaint
• Keep showing up for the Palmdale, CA work after the launch buzz fades

Skills

Attention to Detail

Customer Service

Prioritization

Self-direction

Portfolio/Work samples

Questioning mindset

Remote structure adaptability

Job description

Capital Management Corp is seeking an experienced Academic Advisor in Palmdale to tackle hard general problems with a sharp eye for detail and a dedication to helping people. The role emphasizes reliable performance in a remote-friendly setup and a strong knack for prioritization within fast-moving projects.

Bring at least 4 years of customer service and a portfolio of work that demonstrates your general expertise.