Remediation Deployment Specialist II, Team Lead

BD; Cincinnati (OH); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading global medical technology company is seeking a Field Action Remediation Deployment Specialist to execute remote software and firmware deployments. The ideal candidate will have a strong technical background, excellent customer service skills, and a history of mentoring and leading teams. This position offers a chance to work in a dynamic environment while maintaining meticulous documentation. Salary ranges from $33.80 to $55.70 USD hourly.

Qualifications

• 3-5 years of proven applied experience.
• Experience with Windows operating systems and Active Directory.
• Comfortable working remotely between 10pm and 6am.

Responsibilities

• Lead and mentor a team of Remediation Deployment Specialists.
• Configure devices in RSS and perform remediation activities.
• Maintain accurate records and complete documentation for service tickets.

Skills

Deep technical orientation

Analytical skills for troubleshooting

Problem-solving

Team leadership

Effective communication

Education

High School Diploma or equivalent

Computer Science or Technology-related education

Job description

Overview

Field Action Remediation Deployment Specialist responsible for executing field action remediation, deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Interface and work closely with advanced support specialists. Five to seven years of service experience in troubleshooting and repair of electronic systems, preferred.

Job Description

We are the makers of possible. BD is a leading global medical technology company focused on advancing health. This role emphasizes deep technical skills, customer service excellence, and meticulous documentation in an FDA-regulated environment.

Duration

This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time.

Job Overview and Responsibilities

We are seeking a detail-oriented Field Action Remediation Deployment Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. This role also leads the night team, mentoring other deployment specialists, answering questions, and supporting customer issues that arise.

Key responsibilities include:

• Lead and mentor a team of internal and contract Remediation Deployment Specialists
• Assist with training of new associates
• Foster a culture of accountability, innovation, and collaboration
• Complete field action remediation through remote software/firmware deployment
• Configure devices in RSS and perform other remote remediation activities
• Maintain accurate records and complete service documentation for all tickets
• Collaborate with advanced support specialists as needed
• Build effective working relationships across functions and locations
• Deliver high-quality work while adhering to strict quality standards
• Communicate effectively with customers, building rapport and addressing their needs
• Maintain reporting tools and metric tracking systems with current data
• Develop and update process documentation
• Identify workflow improvements and eliminate non-value-added tasks
• Assist in developing processes and procedures to support department strategies
• Help draft knowledge articles and job aids

Qualifications

Required Qualifications

• High School Diploma or equivalent experience
• 3-5 years of proven applied experience
• Computer Science, Technology, Healthcare-related education or equivalent work experience
• Proficiency in English (reading, writing, speaking)
• Deep technical orientation with experience deploying proprietary and standard applications
• Experience with Windows operating systems, Active Directory, and domain security
• Analytical skills for logical troubleshooting of technical problems
• Ability to work independently, manage multiple tasks, and prioritize effectively
• Problem solver comfortable working in a dynamic, fast paced environment
• Diligent with thorough follow-up capabilities
• Goal and action-oriented mentality
• Comfortable working remotely between 10pm and 6am local time. Minimal weekend/holiday work when necessary.

Preferred Qualifications

• 5-7 years of service experience in troubleshooting and repair of electronic systems
• Knowledge of cloud computing, SQL, Windows-Unix/Linux environments
• Prior experience as a team lead or other leadership role
• Experience with remote access tools and SQL scripting
• Experience working in FDA-regulated environments

Work Location and Policies

Primary location: USA CA - San Diego Bldg A&B. Shift: US BD 3rd Shift 10:30pm-6:30am. Some roles require in-office presence; remote or field-based positions will indicate arrangements in the posting. Vaccination requirements may apply depending on location, with accommodations per policy.

Why Join Us?

BD values your opinions and contributions and supports you to be your best self. Learn, grow and thrive in a culture that emphasizes accountability and continuous improvement. For more about BD, visit the Careers page at: https://bd.com/careers

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary

Salary ranges may vary by location and role. The posted range here is $33.80 - $55.70 USD hourly.