Remediation Analyst II

M&T Bank; Getzville (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

M&T Bank in Getzville, NY is seeking a CAM analyst to lead and participate in projects across Default Servicing, representing CAM in cross-functional initiatives with business partners. You will develop complex reports and analyses, perform data research and reconciliation, and help implement new projects and regulatory changes affecting CAM teams.

Responsibilities include drafting procedures, supporting audits and compliance testing, and coordinating with Technology and external vendors to

Qualifications

• 3+ years related experience in default servicing or collections
• Strong analytical and judgment skills
• Proficient with PC and standard office software
• Proven written and verbal communication skills

Responsibilities

• Serve as a CAM resource and represent business practices in projects with stakeholders
• Interact with partners across Banking platforms to leverage technology and projects
• Develop and produce non-routine reports and analyses for CAM
• Conduct data review, research, and reconciliation for CAM areas
• Draft and edit CAM procedures to maintain currency
• Support audits, user certifications and compliance testing for CAM
• Lead and participate in planning, testing and implementing new CAM projects and changes
• Coordinate with internal partners, external vendors and Technology to address CAM issues
• Identify and escalate risk-related issues per Company standards
• Maintain internal controls and assist with audit remediation tasks

Skills

Analytical skills

Organizational skills

Communication skills

Microsoft Office proficiency

Education

Associate degree or equivalent

Tools

Excel

Word/Spreadsheet software

Job description

Overview

Leads and/or participates in projects within one or more functional areas within Default Servicing (internally known as Customer Asset Management (CAM)) and represents these areas in cross-functional, visible projects involving business partners outside of CAM.

Primary Responsibilities

• Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
• Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing.
• Develop and produce non-routine departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.
• Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support CAM decisions.
• Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.
• Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency.
• Support departmental audits, user certifications and compliance testing for CAM.
• Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s).
• Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities

Not Applicable

Education and Experience Required

• Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
• Experience in collections and/or default servicing
• Proven analytical skills
• Strong organizational skills
• Proficiency with personal computers as well as pertinent word processing and spreadsheet software
• Proven verbal and written communication skills

Education and Experience Preferred

• Prior experience in functional areas supported

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America