Relocation Customer Experience Specialist

Berger Moving & Storage; Chino (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Benefits

401K

Employee Discounts

Job summary

Berger Moving & Storage in Chino, CA is seeking a Customer Service Representative to greet customers, answer calls, and support move coordination. You will contribute to a fast-paced team, manage orders, and assist customers throughout their moving process.

The ideal candidate has at least 1 year in customer service, strong communication, and proficient MS Office skills. This role offers comprehensive benefits and a path for career growth within our iconic family of companies.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of Customer Service experience required.
• Strong verbal and written communication.
• Organized with attention to detail.
• Proficient in MS Word, Excel, Outlook.

Responsibilities

• Greet customers in person and over the phone, providing a positive first impression.
• Multitask effectively in a fast-paced environment and collaborate with team members.
• Coordinate with move coordinators to meet customer needs.
• Handle high volumes of calls and inquiries with professionalism.
• Learn moving & relocation aspects to assist customers during the process.
• Perform administrative duties including ordering supplies, filing, and mail handling.
• Create and update customer orders, estimate moves, and schedule services.

Skills

Customer Service

Communication

Microsoft Office

Teamwork

Multitasking

Education

High School Diploma

Tools

Outlook

Excel

Word

Job description

Berger Moving & Storage in Chino, CA is seeking a Customer Service Representative to greet customers, answer calls, and support move coordination. You will contribute to a fast-paced team, manage orders, and assist customers throughout their moving process.

The ideal candidate has at least 1 year in customer service, strong communication, and proficient MS Office skills. This role offers comprehensive benefits and a path for career growth within our iconic family of companies.