Relocation Coordinator

Sinistar; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sinistar is seeking an organized relocation coordinator to manage relocation files from start to finish, coordinating housing and communications with families, carriers, and hosts. This role emphasizes proactive problem solving and a compassionate client experience.

The position is mostly remote with occasional visits to our Nashville office, offering collaboration with insurance partners and a dynamic, growing technology company.

Qualifications

• 3+ years of experience in coordination, customer service, insurance, account management, or a related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and a high degree of autonomy.
• Strong business acumen.
• Solution-oriented and results-driven mindset.
• Comfortable working toward performance objectives.
• Ability to remain calm and effective under pressure.
• Experience in insurance, hospitality, logistics, or customer service is considered a strong asset.

Responsibilities

• Manage multiple relocation files simultaneously.
• Serve as the primary point of contact for families and insurance partners.
• Source and coordinate temporary housing solutions tailored to client needs.
• Maintain clear, compassionate, and effective communication.
• Anticipate and resolve issues proactively.
• Collaborate with the team to continuously improve processes and service delivery.

Job description

Location: This position is mostly remote, but we are looking for candidates who are able to come to our Nashville office from time to time.

Preferred Schedule: 10:00 AM to 6:00 PM Central Time (CT)

Employment Type: Permanent, Full-Time

Compensation: Base salary plus performance-based incentive compensation pursuant to the Company's bonus program.

About Sinistar

Sinistar is a Canadian technology company expanding into the United States. Our mission is to simplify temporary relocation during times of loss.

In practical terms, you will seek temporary housing for displaced insurance policyholders and their families who must leave their homes due to events such as fires, water damage, and other insured losses.

Through our platform, we work closely with insurance carriers, adjusters, and hosts to provide a fast, human-centered, and efficient solution.

As part of our continued growth, we are expanding our operations into the United States and building a team to support this market.

Job Overview

We are looking for an organized, resourceful, and results-driven individual to manage relocation files from start to finish.

You will be responsible for coordinating every stage of the relocation process, including:

• Communicating with displaced families
• Collaborating with insurance carriers and claims adjusters
• Ensuring thorough follow-up throughout the duration of each stay

This is a dynamic role where no two days are the same. We are seeking someone who enjoys solving problems, taking initiative, and moving things forward quickly while delivering a professional and compassionate client experience.

Key Responsibilities

• Manage multiple relocation files simultaneously
• Serve as the primary point of contact for families and insurance partners
• Source and coordinate temporary housing solutions tailored to client needs
• Maintain clear, compassionate, and effective communication
• Anticipate and resolve issues proactivelyCollaborate with the team to continuously improve processes and service delivery

Qualifications

• 3+ years of experience in coordination, customer service, insurance, account management, or a related field
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and a high degree of autonomy
• Strong business acumen
• Solution-oriented and results-driven mindset
• Comfortable working toward performance objectives
• Ability to remain calm and effective under pressure
• Experience in insurance, hospitality, logistics, or customer service is considered a strong asset

What We Offer

• Mostly remote work, with some in-office attendance
• Competitive salary with performance-based incentives
• Dynamic and collaborative work environment
• Opportunity to join a rapidly growing technology company
• Meaningful work that directly impacts families facing difficult circumstances
• An ambitious, supportive, and solutions-oriented team

As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led.

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