Relief Supervisor

Arc Thrift Stores; Littleton (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Arc Thrift Stores seeks a Relief Supervisor to manage daily store operations and drive sales during scheduled shifts. You will ensure adequate staffing, train new hires, keep the store properly merchandised and clean, and support cash handling and safety protocols.

You will also assist customers, implement the customer service program, and provide feedback to staff while coordinating with the store manager. Ideal candidates show strong communication and teamwork in a fast-paced retail setting.

Qualifications

• Experience supervising staff during shifts in a fast-paced retail environment.
• Ability to train new employees and maintain store standards.
• Strong customer service focus and safety awareness in daily operations.
• Clear written and verbal communication; ability to provide feedback and warnings as needed.
• Ability to delegate and follow up to achieve results.

Responsibilities

• Manage store operations to maximize sales during shifts.
• Ensure adequate staffing and proper merchandising.
• Assist cashier and maintain cash handling accuracy.
• Implement customer service program and provide employee training.
• Report to store manager and direct employees during shifts.

Skills

Staff supervision

Employee training

Customer service

Safety awareness

Communication

Team collaboration

Education

Experience with diverse workforce

Job description

Job Title Relief Supervisor

Sep-24

FLSA Status – Non Exempt

Summary

Manages the operation of the stores to achieve maximum sales performance during shifts as scheduled.

• Achieves maximum sales performance by ensuring,
• That the store is adequately staffed.
• New employees are trained.
• Store is properly merchandised and is clean.
• Cash registers have adequate change reserves.
• Assists the cashier when needed.
• Implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records in assigned departments and makes employees aware of issues.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are in the store at closing.
• Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.
• Prepares the production room for the next shift by ensuring that dropped off donations are inside store.
• Reports to the store manager or supervisor.
• Gives direction to store employees during assigned shifts.

Qualifications

Knowledge, Skill and Ability

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write employee warnings, which provide clear feedback to employees.
• Ability to effectively present information in one on one and small group situations to customers and employees.
• Ability to delegate and follow up to achieve established results.
• Ability to work as a productive member of a team.

Education And/or Experience Required

• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.

Physical Demands

• Works inside in a production and retail environment.
• Exposure to temperature fluctuations.
• While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store.
• Use upper body strength to frequently lift and/or move up to 30 pounds.
• While performing the duties of this job, the employee may occasionally be exposed to dust from donations.
• While performing the duties of this job, the employee is constantly standing, bending and stooping and occasionally walking.
• While performing the duties of this job, the employee must be able to lift the arms shoulder height or above.
• While performing the duties of this job the employee must be able to push or pull clothing racks weighing up to 15 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.