Relief Supervisor

Arc Thrift Stores; Denver (CO); On-site; USD 42,000 - 58,000; Full time

Job summary

Arc Thrift Stores in Denver seeks a Relief Supervisor to manage store operations during shifts, optimizing sales performance and ensuring staffing, training, merchandising, and safety standards. You will supervise employees, coordinate with management, and support cash handling and customer service initiatives.

The role requires strong leadership, communication, and the ability to train a diverse workforce in a fast-paced retail setting.

Qualifications

• Knowledge of store staffing and training requirements.
• Ability to ensure merchandised, clean stores and adequate change reserves.
• Ability to supervise, train and direct staff.
• Ability to implement customer service programs and safety guidelines.
• Experience with banking/cash handling procedures.

Responsibilities

• Ensure the store is adequately staffed during shifts.
• Train new employees and supervise daily activities.
• Keep store merchandised, clean, and properly stocked.
• Assist cashier and support cash handling.
• Provide safety coaching and report safety concerns to management.
• Maintain attendance records and produce performance reports.
• Follow closing procedures and secure the store at close.

Skills

Staffing

Training

Merchandising

Cash handling

Safety coaching

Performance reporting

Attendance tracking

Closing procedures

Donation prep

Leadership

Education

Diversity experience

Experience with developmental disabilities

Good judgment

Communication skills

Job description

Summary

Manages the operation of the stores to achieve maximum sales performance during shifts as scheduled.

• Achieves maximum sales performance by ensuring,
  • That the store is adequately staffed.
  • New employees are trained.
  • Store is properly merchandised and is clean.
  • Cash registers have adequate change reserves.
• Assists the cashier when needed.
• Implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records in assigned departments and makes employees aware of issues.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are in the store at closing.
• Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.
• Prepares the production room for the next shift by ensuring that dropped off donations are inside store.
• Reports to the store manager or supervisor.
• Gives direction to store employees during assigned shifts.

Position Description

Job Title Relief Supervisor

FLSA Status – Non Exempt

Sep-24

Essential Duties And Responsibilities

• Achieves maximum sales performance by ensuring,
  • That the store is adequately staffed.
  • New employees are trained.
  • Store is properly merchandised and is clean.
  • Cash registers have adequate change reserves.
• Assists the cashier when needed.
• Implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records in assigned departments and makes employees aware of issues.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are in the store at closing.
• Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.
• Prepares the production room for the next shift by ensuring that dropped off donations are inside store.
• Reports to the store manager or supervisor.
• Gives direction to store employees during assigned shifts.

Qualifications

Knowledge, Skill and Ability

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write employee warnings, which provide clear feedback to employees.
• Ability to effectively present information in one on one and small group situations to customers and employees.
• Ability to delegate and follow up to achieve established results.
• Ability to work as a productive member of a team.

Education And/or Experience Required

• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.

Physical Demands

• Works inside in a production and retail environment.
• Exposure to temperature fluctuations.
• While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store.
• Use upper body strength to frequently lift and/or move up to 30 pounds.
• While performing the duties of this job, the employee may occasionally be exposed to dust from donations.
• While performing the duties of this job, the employee is constantly standing, bending and stooping and occasionally walking.
• While performing the duties of this job, the employee must be able to lift the arms shoulder height or above.
• While performing the duties of this job the employee must be able to push or pull clothing racks weighing up to 15 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.