Relief/Per Diem Float Counselor, Greenfield

Clinical and Support Options, Inc; Greenfield (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Clinical & Support Options, Inc. (CSO) invites applicants for Relief/Per Diem/Float Counselors to support clients across multiple programs and sites in Western Massachusetts.

You will provide direct counseling, help with daily living activities, and ensure safety in a fast-paced, mission-driven environment. Starting pay is $18.50–$20.50 per hour with flexible hours and opportunities to gain experience across varied clinical and community settings.

Qualifications

• Valid driver's license and reliable transportation.
• Experience in the behavioral/mental health field.
• Bilingual candidates encouraged to apply.

Responsibilities

• Provide supportive, therapeutic counseling and ensure the safety of clients/guests.
• Assist clients/guests with daily living activities, including self-care, meals, recreation, and medication administration/documentation.
• Monitor clients/guests through rounds, hourly checks, and observations, responding to crises as needed.
• Greet, communicate, and respond to clients/guests with respect, empathy, and sensitivity.
• Maintain a safe, sanitary, and dignified environment for all clients/guests.
• Document client/guest interactions, incidents, and progress in electronic records; communicate effectively with team members.
• Support clients/guests in engaging with systems of care and divert from emergency interventions when possible.
• Enforce program/shelter rules, including adherence to schedules, chores, and safety protocols.

Job description

Relief/Per Diem/Float Counselors - Entry Level & Clinical

Flexible Hours | Meaningful Work | Exposure to Multiple Programs

Are you looking for flexible, rewarding work with a mission-driven organization? Join our centralized float pool at Clinical & Support Options (CSO) - the fastest-growing behavioral health agency in Western Massachusetts and a 2023 & 2024 Top Workplace in the Healthcare Industry!

We're hiring Relief, Per Diem, and Float Counselors to provide direct support to clients across multiple programs and sites.

Starting Pay: $ 18.50- $ 20.50/hour

You Will:

• Provide supportive, therapeutic counseling and ensure the safety of clients/guests.
• Assist clients/guests with daily living activities, including self-care, meals, recreation, and medication administration/documentation.
• Monitor clients/guests through rounds, hourly checks, and observations, responding to crises as needed.
• Greet, communicate, and respond to clients/guests with respect, empathy, and sensitivity.
• Maintain a safe, sanitary, and dignified environment for all clients/guests.
• Coordinate daily activities, including intake, bed assignments, meals, social support groups, and safety assessments.
• Document client/guest interactions, incidents, and progress in electronic records; communicate effectively with team members.
• Support clients/guests in engaging with systems of care and divert from emergency interventions when possible.
• Enforce program/shelter rules, including adherence to schedules, chores, and safety protocols.
• Participate as an active member of the treatment or support team, including preparing reports, presenting cases, and obtaining approvals when required.
• Perform additional duties as assigned to ensure the integrity of the facility and well-being of clients/guests.

What Makes Our Float Pool Different?

• Exposure to Diverse Settings: Work across multiple sites and client populations.
• Opportunities for Growth: Build clinical and crisis-intervention skills with support from experienced teams.
• Flexible Scheduling: Work around your life, with set schedules or as-needed shift coverage.
• Meaningful Impact: Step in where support is needed most, offering consistency and compassion.

As a member of our centralized float pool, you'll have the opportunity to support multiple sites and teams, stepping in where coverage is needed, offering consistency while gaining experience across varied clinical and community settings.

Requirements:

• Valid driver's license and reliable transportation.
• Experience in the behavioral/mental health field.
• Bilingual candidates are strongly encouraged to apply.

Why CSO?

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA