Relief Night Auditor

Comfort Inn & Suites; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading hotel in Virginia Beach is seeking a Relief Night Auditor who thrives in a fast-paced environment and values exceptional customer service. This part-time position requires engaging with guests and performing audits of charges while ensuring the front desk area is welcoming. Ideal candidates should possess a high school diploma, have knowledge of front desk operations, and excel in customer service interactions.

Qualifications

• High School Diploma/GED required.
• Knowledge of front desk operations and procedures.
• Proficient in English; other languages a plus.

Responsibilities

• Greet guests with a smile and assist with registration.
• Audit room charges and manage check-ins and check-outs.
• Respond to guest concerns, maintaining accurate records.

Skills

Customer Service

Communication

Tact

Education

High School Diploma/GED

Job description

We are looking for a customer-focused Relief Night Auditor to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Relief Night Auditor, you will be auditing room charges, credit card charges, along with checking guest in and out in a professional manner. Knowledgeable with CHOICE ADVANTAGE PMS is a plus. This position is 2 days per week.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

Greet every guest with a smile

Assist guests with the registration process

Answer phone calls and take messages accurately

Anticipate the needs of guests and build rapport

Respond to guest concerns and resolve them appropriately, escalating to management when necessary

Maintain accurate records of registration and payment information

Ensure compliance with health and quality standards

Qualifications

High School Diploma/GED required

Familiarity with hospitality industry standards

Knowledge of front desk operations and procedures

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment