Relief Manager- Rancho San Miguel Greenfield #25

PAQ INC. FOOD 4 LESS; Greenfield, California, City of Syracuse (MA, MO, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Relief Manager to oversee checkout operations and ensure a positive customer experience. This role involves supervising staff, managing transactions, and addressing customer inquiries. The ideal candidate will have strong communication and problem-solving skills, along with a commitment to maintaining a friendly and efficient environment. Join a company that values its employee owners and offers excellent benefits, including health care and career advancement opportunities. If you're ready to take on a dynamic role in a supportive team, this position is perfect for you!

Benefits

Health Benefits

Tuition Reimbursement

Paid Vacation

Sick Leave

Employee Assistance Program

Career Advancement Opportunities

Employee Stock Ownership Plan (ESOP)

Qualifications

• High school diploma or equivalent required.
• Over two years of cashier experience preferred.

Responsibilities

• Supervising checkout area and Combo Clerks for smooth operations.
• Providing excellent customer service and resolving issues.

Skills

Communication Skills

Problem-Solving Skills

Conflict Resolution

Attention to Detail

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

Relief Manager- Rancho San Miguel Greenfield #25

RANCHO SAN MIGUEL, 500 WALNUT AVE, GREENFIELD, California, United States of America Req #1999

Friday, January 31, 2025

Join our Team today and start your ownership journey!

PAQ, Inc. pays 75% of the total cost of benefits for employee and their families.

PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the central valley and central coast of California. Sixteen of our stores are price-impact, warehouse format under the FOOD 4 LESS banner and seven of our stores are Hispanic format with the RANCHO SAN MIGUEL MARKET banner. We believe at PAQ, Inc. that our Employee Owners are our most valuable asset, and we currently have an opening for

Job Title: Manager, Relief

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Front End

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Travel Required: No

Updated: 07/28/2024

Job Summary:

The Relief Manager supervises and coordinates the activities of employees in the checkout area. This role involves ensuring smooth operations of the Front End, supervising Combo Clerks, and contributing to a positive shopping experience for customers.

Essential Functions of the Position:

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Manage Combo Clerks by assigning duties, scheduling breaks, and providing training as needed.
• Count out cashiers at the beginning and end of each shift.
• Assist in processing all transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Provide override and register error assistance to Combo Clerks.
• Examine and address returned merchandise.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations.
• Supervise self-checkout (SCO) stations, ensuring customer accuracy in scanning items and processing payments.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Ensure a favorable department image by maintaining a clean, attractive, and friendly department.
• Perform Combo Clerk or other duties as assigned.

Knowledge:

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.
• Ability to manage and motivate a team effectively.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.
• Dress Code: Professional and presentable attire as determined by store management.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over two years of experience as a cashier is preferred. On-the-job training is provided. Previous experience in retail is an added advantage.
• Must be 18 years of age or older.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

PAQ, Inc./Food 4 Less/Rancho San Miguel offers excellent health benefits, enrollment in our ESOP after 1 year, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, and an employee assistance program.

We look forward to the possibility of you joining our team!

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.

EEO/Inclusivity - As PAQ, Inc. continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.