Relief Manager FT (Kihei Store)

Mt. Washington Pediatric Hospital; Kihei (HI); On-site; USD 41,000 - 50,000; Full time

Job summary

Mt. Washington Pediatric Hospital is seeking a Relief Manager to oversee the assigned store area in the absence of senior leadership.

You will ensure sales and profitability targets are met while controlling costs and losses, and you will supervise front-end operations and staff. The role requires strong customer service, inventory, and loss-prevention skills, with a focus on policy compliance and teamwork across departments.

Qualifications

• High school diploma or GED.
• Must be at least 21 years old.
• Food handling license.
• First Aid/CPR/AED certification.

Responsibilities

• Promotes and maintains proper and efficient service of customers.
• Directly assists in all Front-End operations and ensures opening/closing procedures are followed.
• Approve checks, process money orders and Western Union, reconcile tills and safe.
• Conduct floor checks and ensure shelves are stocked and merchandised correctly.
• May train, develop and supervise employees.
• Ensure compliance with policies and government regs; control expenses and prevent losses.
• Maintain communication between associates, management and retail support staff.

Skills

Customer service

Front-end operations

Cash handling

Inventory control

Staff training

Regulatory compliance

Loss prevention

Teamwork

Communication

Education

High school diploma

Tools

Microsoft Office

Word

Excel

Outlook

Job description

• Base Pay $45,760.00 - $45,760.00 / Year
• Employee Type Exempt
• Required Degree High school
• Manage Others Yes

Contact information

• Name Amber Nakasone

Job Title: Relief Manager

Department: Store Management

Reports to: Store Director/ Assistant Store Director

POSITION SUMMARY

Responsible for all aspects of the entire store that they are assigned in the absence of the Store Director, Assistant Store Director or Grocery Manager. The Relief Manager ensures that all company directives are executed within expectation with the intent of maximizing sales and profitability while simultaneously minimizing expenses and any losses.

ESSENTIAL FUNCTIONS

• Promotes and maintains proper and efficient service of customers.
• Directly assists in all aspects of the Front-End operation and ensures front-end procedures are followed for store opening and closing functions successfully.
• Responsible for approving checks, processing money orders and Western Union transactions, reconciling the safe, balances and accounts for all cashiering tills.
• Conducts floor checks, ensuring that the shelves are adequately stocked, products merchandised properly rotated, price integrity enforced according to company standards in all departments.
• May directly train, develop and supervise all employees.
• Ensures that the store complies with the rules/regulations of various government/regulatory agencies and abides by and enforces all company policies and procedures fairly and consistently.
• Assists in reviewing and controlling expenses within the store and takes appropriate loss prevention measures.
• Ensures good communication is maintained between associates, store management, and the retail support center staff.
• Fosters a harmonious positive work environment and provides a safe and sanitary environment for customers and associates.
• Ensures all company programs, philosophies and company image are carried out and maintained and fosters good relationships in the community and collaborates with business partners.
• Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES

• Use of proper safety procedures
• Occasional receiving of merchandise with or without the DSD (direct store delivery) gun.
• Drives forklift to receive or move around merchandise throughout warehouse.
• Periodic taking of, downloading and auditing inventories.
• Able to multitask, listen to directions and follow through independently
• Able to deal with difficult customers, have good communication and observation skills
• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION

• High school / Secondary school diploma or GED
• Must be at least 21 years of age in accordance with company policy
• Possesses a food handling license
• Possesses First Aid / CPR / AED Certification

SKILLS AND ABILITIES

• Previous experience working with the public
• Able to use box cutters
• Knowledge of location of products
• Working knowledge of produce codes required, while able to differentiate between different produce products required
• Proficient in Microsoft Office, primarily Word, Excel and Outlook.

WORK ENVIRONMENT

• Air condition while in store, subject to outside conditions of heat, rain, and wind, chill temperatures when products need to be retrieved from chill
• Very fast paced

PHYSICAL DEMANDS

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Stand C (Constantly)
• Walk C (Constantly)
• 11-20 lbs. C (Constantly)
• Sit O (Occasionally)
• 21-50 lbs. F (Frequently)
• 51-100 lbs. O (Occasionally) w/assist
• Reaching Outward C (Constantly)
• Over 100 lbs. N (Not Applicable)
• Reach Above Shoulder O (Occasionally)
• Push/Pull: Climb O (Occasionally) F (Frequently) O (Occasionally) 13 – 25 lbs. F (Frequently)
• Squat or Kneel O (Occasionally) 26 -40 lbs. F (Frequently) O (Occasionally)
• 41-100 lbs. O (Occasionally) w/assist
• N (Not Applicable) Activity is not applicable to this occupation.
• O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)
• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs./day).
• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

OTHER PHYSICAL REQUIRMENTS

• Sense of Sound (Hear oral communication and buzzers/alarms)
• QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled.

R.102215

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.