Relief_Llamamos Hotline_Intake Worker

YWCA OF WESTERN MA; Springfield (MA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Life Insurance

Disability insurance

Generous paid time off

Retirement plan

Job summary

The YWCA of Western Massachusetts seeks a Direct Service Advocate to support adults, teens, and children in residential programs at our Springfield campus. This per diem role emphasizes trauma-informed care, empowerment, and collaboration with a multidisciplinary team.

You will help develop life skills, ensure a safe living environment, document data through Apricot logs, and assist with childcare and facility upkeep. Must lift 40 lbs and have reliable transportation.

Qualifications

• AA or equivalent education or experience in human service field.
• One year of counseling, direct service experience, and/or residential experience.
• Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation.
• Strong communication and computer skills.
• Experience addressing the impacts of decisions and actions on communities.
• Understanding of both interpersonal and structural racism and bias.
• Ability to represent agency from a management perspective in an active union environment.
• Reliable transportation, safe driving record, and valid driver’s license required.
• Must be able to lift 40 lbs.

Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement.
• Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions.
• Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks.
• Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift.
• Assist with child care as needed.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
• Attend scheduled staff meetings, supervision and trainings as required.
• Perform other related duties as needed.

Skills

Communication skills

Computer skills

Driving

Education

AA or equivalent education or experience in human service field

Job description

Job Title: Direct Service AdvocateReports to: Assistant Program DirectorSchedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month)Starting Rate: $21.00FLSA Status: Non-ExemptThe YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.Expectations of all employeesIn the performance of essential and general job responsibilities, all YWCA employees are expected to:Demonstrate commitment to the YW’s mission and principles of trauma-informed work.Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.Communicate openly and contribute to the development of others.Coordinate efforts across teams, programs, and partner organizations.Maintain professional behavior and strict confidentiality.Position PurposeThe Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.Essential ResponsibilitiesNurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;Assist with child care as needed;Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);Attend scheduled staff meetings, supervision and trainings as required; andPerform other related duties as needed.QualificationsA.A. or equivalent education or experience in a human service field;One year of counseling, direct service experience, and/or residential experience;Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;Strong Communication and computer skills;Experience addressing the impacts of decisions and actions on communities;Understanding of both interpersonal and structural racism and bias;Ability to represent agency from a management perspective in an active union environmentReliable transportation, safe driving record, and valid driver’s license required. Must be able to be covered by the agency's insurance policy.Must be able to lift 40 lbs.BENEFITSThe YWCA offers a wide range of competitive benefits including health, dental, life, and disability insurance, generous paid time-off, and a contribution matched retirement plan.STATEMENT OF EQUALITYIt is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.AT-WILL EMPLOYMENTThe YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.CRIMINAL BACKGROUND CHECKSThe YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.INTRODUCTORY PERIODAll employment at the YWCA begins with a 150-day Introductory Period.