Relief CSR Driver

Vestis; Pocatello (ID); On-site; USD 25,000 - 30,000; Full time

Job summary

Vestis is seeking a Relief Customer Service Representative to build strong relationships with customers while striving to exceed sales goals. The role balances exceptional service with route growth in a fast-paced environment.

You will operate a step van, manage daily routes, load and unload products, review invoices, and develop new business opportunities. A high school diploma and valid driver's license are required.

Qualifications

• Must be at least 21 and have a valid driver's license.
• Experience in customer service with a diverse client base.
• Strong math and basic computer skills required.
• Proven ability to generate new business is preferred.

Responsibilities

• Operate a delivery vehicle to serve clients.
• Verify vehicle maintenance and maintain records.
• Manage daily route for on-time delivery.
• Load/unload products per policy.
• Review invoices for accuracy and correct as needed.
• Meet sales goals and grow route profitability.
• Develop leads and call prospects; assist in acquiring new accounts.
• Communicate services, policies, and pricing clearly.
• Monitor customer feedback and resolve issues promptly.
• Follow safety practices and perform other duties as needed.

Skills

Valid drivere2license

Customer service

Strong math

Sales experience

Verbal communication

Independent work

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Overview

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation;
• Manage daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Review invoices daily for complete and accurate information and make corrections as needed;
• Meet sales goals and promotes overall route growth to enhance profitability;
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;
• Monitor customer feedback and handle customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;
• Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills;
• Demonstrated experience selling services/products and generating new business preferred;
• Excellent customer service and verbal communication skills required;
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• This position requires bending, squatting, climbing, and reaching.

Education

High school degree or equivalent

License Requirements/Certifications

Valid Driver's License