Relief CSR Driver

Colonial Group; Mankato (MN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension

Vacation time

Floating holidays

Sick leave

Paid holidays

Job summary

Vestis in Minnesota is seeking a Relief Customer Service Representative who builds solid relationships with customers and strives to exceed expectations while supporting sales growth on the route.

Responsibilities include safely operating a step van, maintaining vehicle records, delivering on time, processing invoices, developing new business, and communicating policies and pricing to customers, while upholding safety and quality standards.

Qualifications

• Minimum 21 years old with valid driver's license and clean driving record.
• Customer service experience with varied client contact.
• Strong math and basic computer skills; able to communicate effectively.

Responsibilities

• Safely operate step van and deliver products on assigned route.
• Verify vehicle maintenance and keep operator documentation.
• Manage daily route to ensure timely deliveries and route growth.
• Load/unload product per policies.
• Review invoices for accuracy and correct as needed.
• Meet sales goals and promote route profitability.
• Develop leads, solicit new business, and set up accounts.
• Communicate service policies and pricing to customers.
• Address customer issues promptly and professionally.
• Maintain safety and follow all work policies.
• Perform other duties within scope.

Skills

Customer service

Strong math

Verbal communication

Independent work

Sales generation

Problem solving

Education

High school diploma or equivalent

Job description

Overview

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation;
• Manage daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Review invoices daily for complete and accurate information and make corrections as needed;
• Meet sales goals and promotes overall route growth to enhance profitability;
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;
• Monitor customer feedback and handle customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;
• Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills;
• Demonstrated experience selling services/products and generating new business preferred;
• Excellent customer service and verbal communication skills required;
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• This position requires bending, squatting, climbing, and reaching.

Education

High school degree or equivalent

License Requirements/Certifications

Valid Driver's License

Benefits

• Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and pension.
• Employees are eligible for 40 hours of vacation, 16 hours of floating holidays, and 48 hours paid sick time every year.
• Employees will also receive 6 paid holidays throughout the calendar year.

Compensation

• The hourly rate for this position ranges from $24, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.