Relief

Automatic Data Processing, Inc.; Denver (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Shift schedule varies

Benefits not eligible

Job summary

Urban Peak is seeking Relief Staff to supervise youth at Denver shelters and housing programs. You will support youth self-efficacy, ensure safety, and deliver program services in a trauma-informed way.

Responsibilities include documentation, data entry, crisis intervention, and coordinating with staff. A HS diploma or higher with relevant experience is required. Some roles require vehicle insurability and background checks.

Qualifications

• Two years of college; OR a high school diploma or equivalent AND six years of experience in the human services field OR direct experience with homeless or runaway youth.
• Ability to connect with a diverse, resistant street youth population.
• Exercise discretion and set clear boundaries with youth.
• Knowledge of homeless youth issues, mental health, and substance abuse.
• Provide trauma informed, appropriate, and effective services.
• Strong problem-solving, multi-tasking, organization skills.
• Language skills (Spanish/ASL) are a plus but not required.
• Lived experience with youth is encouraged but not required.
• Team-oriented and able to coordinate with staff.
• Computer proficiency in MS Office.
• MUST be insurable to drive Urban Peak vehicles and pass background checks.
• Pass TB screen and pre-employment physical; provide HS diploma or transcripts.

Responsibilities

• Document admission records and services received by clients.
• Collect and maintain accurate data on an ongoing basis.
• Document significant events in the shift log and maintain confidentiality.
• Maintain effective communication with staff about clients.
• Carry limited case management responsibilities and maintain accurate files.
• Provide milieu supervision and ensure youth safety.
• Assist with daily chores and shelter upkeep.
• Provide crisis intervention with current clients and by phone when needed.

Skills

Interpersonal skills

Trauma-informed care

Multi-tasking

Organization

Communication

Spanish/ASL (plus)

MS Office/Computer proficiency

Education

Two years college

HS Diploma or equivalent with 6+ years human services experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relief

2 days ago Requisition ID: 1401

Salary Range: $24.50 To $24.50 Hourly

Under the supervision of the Resource Program Manager the Relief Staff will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment.

Duties include supervision of youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, accurate, timely and consistent data collection, and data entry.

This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
• Abe to connect and work effectively with a diverse, resistant street youth population.
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth.
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults.
• Provide services that are trauma informed, appropriate, and effective.
• Problem solving skills (multi-tasking, assessment, organization, and prioritization)
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
• Lived experience reflective of the youth we serve is encouraged but not required.
• Team-oriented and able to coordinate with various departments and staff.
• Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Must be insurable as a driver on Urban Peak's auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass both federal and state background checks.
• Ability to pass pre-employment TB Screening and a pre-employment physical examination.
• Provide proof of education (HS Diploma OR Official Transcripts)

What You Will Do:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

All Relief Staff positions will be responsible for performing the general work duties listed:

Documentation:

• Accurately document admission record and record actual services received by clients or tenants.
• Collect and maintain accurate data on an ongoing basis.
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients or tenants.
• Limited case management responsibilities will require maintenance of thorough and accurate files.
• Work to ensure confidentiality.

In addition to being responsible for the general work duties listed above, the Relief Staffmay also:

Youth Supervision:

• Provide milieu supervision and work to ensure the safety of the youth and their environment.
• Assure that youth maintain cleanliness of the shelter environment.
• Provide direction and support to youth on the completion of daily chores and other milieu activities.
• Maintain a welcoming presence; and support youth who come into the shelter.
• Maintaining working relationships across programs to ensure clarity on information and updates

Crisis Intervention:

• Crisis intervention with current clients.
• Crisis intervention phone counseling, as needed

What We Offer:

• Shift Schedule: Varies; scheduled as needed for on-call coverage
• Benefits: This Relief position is not benefits eligible

Application Deadline: November 30, 2026

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 136-bed shelter for youth ages 12 through 24, daytime drop-in services, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity or ability status.

Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.