Reliability Tech: RCA-Driven Warehouse Automation

KNAPP; Texas; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry competitive compensation

Health, dental, vision, life insurance

401k with generous match

Paid Vacation & Holidays

Profit Sharing

Tuition Reimbursement

Pet Insurance

Job summary

KNAPP is seeking a Reliability Technician in Lancaster, TX to maintain and improve the performance of automated systems. You will define standards, lead RCA projects, and drive down MTBF/MTTR while ensuring safety and quality in daily operations.

The role requires a degree in Electrical or Mechanical Engineering, knowledge of PLC-based machinery, and strong problem-solving skills. You will collaborate with site teams, document findings, and support customer service excellence.

Qualifications

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience.
• Demonstrated knowledge of Reliability concepts.
• Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems.
• Bilingual (English/Spanish) and or (English/German) preferred but not required.
• Strong trouble shooting and problem-solving capabilities.
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers.
• Process-oriented mentality.
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems.
• Hands-on experience and a team player committed to improve processes.
• Experience in reducing costs through processes and efficiencies.

Responsibilities

• Define and verify standards for configuration, monitoring, reliability and performance.
• Lead Root Cause Analysis (RCA) projects and influence project initiatives.
• Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis.
• Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability.
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service.
• Interact with on-site management keeping them informed and addressing their concerns in a professional manner.
• Ensure that reports are well written and legible.
• Execute site quality procedures, safety procedures, and any statutory procedures.
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager.
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval.
• Ability to work against a timeframe.
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments.
• Mechanical aptitude, including the ability to read assembly drawings.
• Strong attention to detail and exceptional follow-up skills.
• Excellent communication and customer service skills with both internal and external Customers.
• Computer literate with basic Microsoft Office skills.
• Willingness to learn and adapt to changing role requirements.
• Appreciation of cultural diversity.

Skills

Reliability concepts

Machinery systems

Troubleshooting

Problem solving

Bilingual EN/ES

English/German

Reading drawings

Customer service

MS Office

Education

Electrical/Mechanical Eng

Job description

KNAPP is seeking a Reliability Technician in Lancaster, TX to maintain and improve the performance of automated systems. You will define standards, lead RCA projects, and drive down MTBF/MTTR while ensuring safety and quality in daily operations.

The role requires a degree in Electrical or Mechanical Engineering, knowledge of PLC-based machinery, and strong problem-solving skills. You will collaborate with site teams, document findings, and support customer service excellence.