Reliability Technician

KNAPP; Texas; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry competitive compensation

Health, dental, vision, life insurance

401k with generous match

Paid Vacation & Holidays

Profit Sharing

Tuition Reimbursement

Pet Insurance

Job summary

KNAPP is seeking a Reliability Technician in Lancaster, TX to maintain and improve the performance of automated systems. You will define standards, lead RCA projects, and drive down MTBF/MTTR while ensuring safety and quality in daily operations.

The role requires a degree in Electrical or Mechanical Engineering, knowledge of PLC-based machinery, and strong problem-solving skills. You will collaborate with site teams, document findings, and support customer service excellence.

Qualifications

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience.
• Demonstrated knowledge of Reliability concepts.
• Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems.
• Bilingual (English/Spanish) and or (English/German) preferred but not required.
• Strong trouble shooting and problem-solving capabilities.
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers.
• Process-oriented mentality.
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems.
• Hands-on experience and a team player committed to improve processes.
• Experience in reducing costs through processes and efficiencies.

Responsibilities

• Define and verify standards for configuration, monitoring, reliability and performance.
• Lead Root Cause Analysis (RCA) projects and influence project initiatives.
• Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis.
• Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability.
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service.
• Interact with on-site management keeping them informed and addressing their concerns in a professional manner.
• Ensure that reports are well written and legible.
• Execute site quality procedures, safety procedures, and any statutory procedures.
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager.
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval.
• Ability to work against a timeframe.
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments.
• Mechanical aptitude, including the ability to read assembly drawings.
• Strong attention to detail and exceptional follow-up skills.
• Excellent communication and customer service skills with both internal and external Customers.
• Computer literate with basic Microsoft Office skills.
• Willingness to learn and adapt to changing role requirements.
• Appreciation of cultural diversity.

Skills

Reliability concepts

Machinery systems

Troubleshooting

Problem solving

Bilingual EN/ES

English/German

Reading drawings

Customer service

MS Office

Education

Electrical/Mechanical Eng

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reliability Technician

Full Time Customer Service Lancaster, TX, US

2 days ago Requisition ID: 2070

WHO WE ARE

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

• Define and verify standards for configuration, monitoring, reliability and performance
• Lead Root Cause Analysis (RCA) projects and influence project initiatives
• Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis
• Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Interact with on-site management keeping them informed and addressing their concerns in a professional manner
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Ability to work against a timeframe
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

WHAT YOU HAVE

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• Demonstrated knowledge of Reliability concepts
• Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Strong trouble shooting and problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies

Working Conditions and Environment:

• Overtime as required by work
• Authorized to work in the U.S.
• Occasional travel maybe required
• Professional office etiquette is required at all times
• Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

WHAT YOU WILL GET

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”