Reliability Quality Technician

States Manufacturing Corporation; Waco, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

States Manufacturing Corporation in Texas is seeking a Reliability Quality Technician to ensure returned transformers comply with the RMA process and support diagnosis, repair, and documentation throughout the lifecycle.

You will inspect RMAs, maintain trackers, collaborate with SCM, Engineering, Production, and participate in audits and continuous improvement while emphasizing safety and environmental compliance.

Qualifications

• Analytical and problem-solving skills required.
• High attention to detail essential.
• Good documentation and reporting skills needed.
• Strong communication and interpersonal abilities.
• Ability to work independently and cross-functionally.
• Familiarity with MS Office and quality documentation tools.

Responsibilities

• Participate in Tier II RMAs and daily scheduling meetings.
• Take pictures of incoming RMAs and label them.
• Inspect returned transformers and record defects for feedback.
• Update the RMA status tracker daily.
• Collaborate with SCM, Engineering, Production, SIOP, and Project Managers.
• Follow up on RMAs during repair/rebuild stages.
• Shadow Tanking and Testing during diagnose stage.
• Support internal and external audits by customers, registrars and regulators.
• Contribute to quality management system improvements.
• Assist final inspections before shipment.
• Perform tests such as TTR, Resistance, insulation resistance, oil sampling.
• Assist teardown of field failures and coils.

Skills

Analytical skills

Problem-solving

Attention to detail

Documentation & reporting

Communication & interpersonal

Independence & cross-functional work

MS Office & documentation tools

Tools

MS Office

Quality documentation tools

Job description

Description

The Reliability Quality Technician is responsible for ensuring that returned transformers comply in a timely matter with internal RMA (Return Material Authorization) process. This role supports products, process, and system documentation throughout the diagnose / repair lifecycle.

Essential functions & Key Responsibilities

• Participate in the Tier II and scheduling daily meetings to follow up on RMAs (Return Material Authorizations).
• Take pictures of incoming RMAs to record the received condition, tag and label them.
• Inspect the returned transformers (RMAs) upon arrival to record any defects for the purpose of feedback the Quality Auditors, and Production.
• Update the RMA status tracker daily.
• Work closely with SCM (material dates), Engineering (BOMs), Production, SIOP, Project Managers.
• Follow up on the returned transformers during the repair / rebuild stages.
• Shadow the Tanking and Testing departments during the diagnose stage.
• Be part of the internal audit team and support external audits performed by customers, registrars, and regulatory agencies.
• Participate in the quality management system improvement initiatives as necessary.
• Assist the final inspections of the RMAs before they shipped.
• Ability to perform TTR, Resistance, Insulation resistance, oil sampling, and other minor tests.
• Assist with the teardown of field failures and coils.

2. Qualifications

• 3 years’ experience in Quality, Manufacturing, Industrial Technology, and related technical discipline.
• Fundamental knowledge of electric circuits and electrical apparatus.
• Knowledge of quality management systems and manufacturing quality principles.
• Familiarity with quality tools including Root Cause Analysis and Corrective Actions /Preventive Actions.
• Ability to interpret engineering drawings, specifications, and technical documentation.
• Experience with product adherence to ISO, and IEEE standards, procedures, and regulations through appropriate quality tests.
• Previous oversight of the maintenance of quality documentation, such as SOPs.
• Preferred Certifications: ASQ Certified Quality Technician (CQT); ISO 9001 Internal Auditor Certification.
• Understanding of transformer manufacturing processes and/or electrical equipment assembly is a plus.

3. Safety & Environmental Compliance

• Ensure adherence to safety standards during audits.
• Verify compliance with environmental and oil-handling procedures.

Requirements

• Analytical and problem-solving skills.
• High attention to detail.
• Good documentation and reporting skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and cross-functionally.
• Proficiency in MS Office and quality documentation tools.
• Familiarity with oil-filled transformer construction and testing (desired).
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Office (30%), manufacturing environment (70%).
• Regular interaction with production areas
• Constant presence on the production floor.
• Ability to lift moderate weights and climb ladders when required.
• Exposure to industrial environment including noise and oil handling areas.