Reliability Engineering Support Intern

dtna; Detroit (MI); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Housing stipend

Transportation stipend

Employee resource groups

Event tickets

Resume reviews

Mock interviews

Professional development

Networking events

Company social events

Job summary

DTNA is seeking a Reliability Engineering Support Intern in Detroit, MI. You will assist in investigating product issues, determine root causes, and drive corrective actions while collaborating with Quality, Engineering, Supplier Management, Compliance, Field Staff, and Aftersales.

This internship runs summers starting May/June, with potential transition to full-time based on performance. Hybrid schedule: 4 days in-office, 1 remote day.

Qualifications

• Currently enrolled in a bachelor's program or recently graduated within 1 year.
• Pursuing a degree in Engineering or related technical field.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Uses analytical thought and skill to independently solve complex problems with minimal guidance.
• Customer oriented with the drive to develop customer-focused solutions.
• Ability to work in an environment of ambiguity and ongoing change.
• Strong oral and written communication skills.

Responsibilities

• Analyze and investigate root cause of product failures through failure analysis and troubleshooting while guiding customers on correct repair procedures.
• Investigate new and existing emerging product issues and prioritize work as needed.
• Use all statistical applications to analyze product issue data and detail from field service staff to determine scope and severity of new problems.
• Support meetings and investigations with cross-functional teams to gain understanding of product issues. Collaborate with cross-functional teams to implement improvements.
• Support field action as appropriate through publications such as: Service Solution, Technical Service Bulletin, Campaign, Recall, or Customer Advisory letter.
• Communicate immediate field action to dealer techs using DTNA Solutions and coordinate with TechComm for bulletins.
• Analyze financial benefits to determine whether field campaigns or bulletins are appropriate.
• Provide technical support to Field Staff, Field Sales Engineering, DTTS, TechMod, and others as needed.
• Direct travel of self in coordination with field service staff, customers, and internal business partners to troubleshoot and diagnose product problems.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Skills

Analytical thinking

Microsoft Office

Customer oriented

Communication skills

Teamwork

Ambiguity tolerance

Education

Pursuing a degree in Engineering or related technical field

Bachelor's degree (in progress or recently graduated within 1 year)

Tools

Excel

Word

PowerPoint

Outlook

Job description

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA's core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

As a Reliability Engineering Support Intern at DTNA

you will support investigations into emerging and systemic product issues to determine root causes and drive effective corrective actions. You'll collaborate closely with various disciplines including Quality, Engineering, Supplier Management, Compliance, Field Staff and Aftersales functions to resolve complex problems impacting our products in the field. In this role, you'll analyze product performance data, guide troubleshooting efforts, initiate and coordinate field actions, and prepare materials for quality and safety review committees. You'll leverage your background, knowledge, and leadership skills to amplify the voice of the customer within the organization to support customer uptime and product quality.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What You Drive at DTNA

• Analyze and investigate root cause of product failures through failure analysis and troubleshooting while guiding customers on correct repair procedures.
• Investigate new and existing emerging product issues and prioritize work as needed.
• Use all statistical applications to analyze product issue data and detail from field service staff to determine scope and severity of new problems.
• Support meetings and investigations with cross-functional teams to gain understanding of product issues. Collaborate with cross-functional teams to implement improvements.
• Support field action as appropriate through publications such as: Service Solution, Technical Service Bulletin, Campaign, Recall, or Customer Advisory letter. Communicate immediate field action to dealer techs using DTNA Solutions. Write Literature requests to TechComm team for bulletins, and technical manual changes.
• Analyze financial benefits to determine whether field campaigns or bulletins are appropriate.
• Provide technical support to Field Staff, Field Sales Engineering, Daimler Truck Technical Support (DTTS), TechMod, and others as needed.
• Direct travel of self in coordination with field service staff, customers, and internal business partners to troubleshoot and diagnose product problems.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs

Knowledge You Should Bring

• Must be currently enrolled in a bachelor's program or higher or recently graduated within 1 year of the position start date.
• Pursuing a degree in Engineering or related technical field
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Uses analytical thought and skill to independently solve complex problems with minimal guidance, identify solutions and drive production/field resolution.
• Customer orientated with the drive to develop customer-focused solutions.
• Ability to work in an environment of ambiguity and ongoing change.
• Strong oral and written communication skills
• Solid organizational skills
• Creative mindset
• Interpersonal skills and ability to work in a team environment

Exceptional Candidates Might Have

• Working knowledge internal combustion engine operation including mechanical, electronic and software controls.
• Knowledge and/or experience in Automotive or Trucking
• #LI-RR

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- Detroit, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America,

we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustain