Reliability Engineer

SES Corporation

Boston (MA)

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

SES Corporation is seeking a Reliability Engineer to support the U.S. Air Force Cloud One Architecture contract. This position is hybrid remote and candidates should preferably be located near Boston, MA.

The role focuses on ensuring the availability and scalability of critical systems, involving automation, incident response, and continuous improvement in reliability. The ideal candidate has significant experience in cloud platforms, incident management, and a Bachelor's or Master's degree with security clearance.

Qualifications

Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience.
Active Secret clearance is required.
US citizenship is mandatory.
Experience with cloud platforms and managed services.
Hands-on experience with monitoring/observability tools is essential.

Responsibilities

Design, implement, and maintain highly available, fault-tolerant systems.
Participate in on-call rotations and lead incident response activities.
Automate operational tasks to reduce manual intervention and risk.
Ensure systems scale to meet demand through capacity planning.

Skills

Experience with cloud platforms (AWS, Azure, OCI, or GCP)

Containerized environments (Docker, Kubernetes)

Experience supporting incident management and on-call operations

Hands-on experience with monitoring/observability tools

Strong understanding of distributed systems

Capacity modeling and performance testing

Scripting/programming languages (Python, Bash, Go, PowerShell)

CI/CD pipelines and deployment automation

Education

Bachelor's degree (8 years experience) or Master's degree (6 years experience)

Tools

Monitoring/Observability tools (e.g., Prometheus, Grafana)

Infrastructure as Code (Terraform, ARM, CloudFormation)

Job description

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract. The Reliability Engineer is responsible for ensuring the availability, performance, scalability, and resiliency of mission-critical systems. This role applies software engineering principles to infrastructure and operations, with a strong emphasis on automation, monitoring, incident response, and continuous reliability improvement.

Location

This position is hybrid remote. Candidates will be required to work onsite as needed and are preferred to be located near Hanscom AFB (Boston, MA).

Responsibilities

System Reliability & Availability

Design, implement, and maintain highly available, fault‑tolerant systems in cloud and hybrid environments.
Define, measure, and report Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Identify reliability risks and implement mitigation strategies across the system lifecycle.
Conduct capacity planning and performance modeling to ensure systems scale to meet demand.

Monitoring, Observability & Alerting

Implement and manage monitoring, logging, and tracing solutions to provide full system observability.
Define actionable alerting thresholds that minimize noise and enable rapid incident detection.
Analyze trends and metrics to proactively identify potential reliability issues.

Incident Response & Problem Management

Participate in on-call rotations and lead incident response activities for production systems.
Coordinate troubleshooting efforts across development, infrastructure, and security teams.
Conduct post-incident reviews (PIRs) and develop corrective and preventive action plans.
Track recurring issues and ensure root causes are resolved.

Automation & Engineering Excellence

Automate operational tasks to reduce manual intervention and operational risk.
Develop scripts, tools, and services that improve system reliability and reduce mean time to recovery (MTTR).
Promote "automation over toil" and standardize operational workflows.

Reliability-Focused Engineering

Participate in architecture and design reviews with an emphasis on reliability, resiliency, and recoverability.
Validate disaster recovery (DR) and business continuity plans; test failover mechanisms.
Support chaos engineering, fault injection testing, and resilience validation where appropriate.

Collaboration & Governance

Partner with DevOps, Platform, and Security teams to ensure reliability aligns with delivery and compliance objectives.
Document system reliability standards, runbooks, and operational procedures.
Support compliance and audit activities (e.g., FedRAMP, FISMA, internal operational controls).

Required Skills

Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience. Additional experience may be accepted in lieu of degree.
Active Secret clearance at a minimum required to start.
US citizenship required.
Experience with cloud platforms (AWS, Azure, OCI, or GCP), including managed services.
Experience with containerized environments (Docker, Kubernetes).
Familiarity with CI/CD pipelines and deployment automation.
Experience with SLOs and error budgets.
Capacity modeling and performance testing.
Strong understanding of distributed systems, high‑availability architectures, Linux/Windows administration, and networking fundamentals (DNS, TCP/IP, load balancing).
Hands‑on experience with monitoring/observability tools (e.g., Prometheus, Grafana, ELK/Elastic, Datadog, Azure Monitor), Infrastructure as Code (Terraform, ARM, CloudFormation), and scripting/programming languages (Python, Bash, Go, PowerShell).
Experience supporting incident management and on‑call operations.

Preferred Skills