Reliability Analyst (R5728)

Shield AI; Dallas, Northern (TX, KY); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI seeks a Reliability Analyst to transform fleet failure, maintenance, and operational data into trusted insights that improve aircraft reliability and readiness.

The role owns the reliability data domain for the Aircraft Operations Division, partnering with multiple teams to ensure data quality, accessibility, and actionable reporting. You will drive metrics, dashboards, and data-driven recommendations to support technical investigations and lifecycle decisions.

Qualifications

• Proven ability to collect, clean, join, and structure data from multiple sources.
• Experience developing metrics, dashboards, or recurring reports that improve decision-making or visibility.
• Ability to identify and correct data-quality, traceability, or reporting issues before they affect decisions.
• Proficiency with data analysis and visualization tools such as SQL, Excel, Python, Salesforce, Foundry, or similar platforms.
• Working knowledge of MTBF, MTTR, failure rate, and operational availability.
• Experience working with structured systems such as FRACAS, maintenance databases, failure-tracking tools, quality systems, or service-management platforms.
• Ability to translate complex data into clear, decision-ready information for technical and non-technical audiences.

Responsibilities

• Build and maintain a trusted, configuration-aware reliability dataset that connects fleet operational data, maintenance activity, field failures, FRACAS records, and returned-material information.
• Calculate and publish reliability and maintainability metrics, including MTBF, MTTR, failure rate, operational availability, and readiness impact.
• Establish repeatable reporting packages for fleet health reviews, reliability readouts, FRACAS reviews, and top-degrader discussions.
• Analyze failure and maintenance data to identify trends, recurring defects, and candidate top degraders before they affect fleet readiness.
• Build and maintain reliability-specific dashboards that reduce manual data preparation and provide timely, decision-ready information to stakeholders.

Skills

SQL

Excel

Python

Salesforce

Foundry

Education

Bachelor's degree in a related quantitative field

Tools

FRACAS

Maintenance databases

Failure-tracking tools

Quality systems

Service-management platforms

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Shield AI is seeking a Reliability Analyst to transform fleet failure, maintenance, and operational data into trusted insights that improve aircraft reliability, availability, and readiness.

This role owns the reliability data and reporting foundation for the Aircraft Operations Division’s Sustainment and Product Health organization. The Reliability Analyst will establish accurate, traceable, and configuration-aware data; identify emerging failure trends and top fleet degraders; and provide Engineering, Quality, Fleet Support, and leadership with the information needed to prioritize corrective action.

Success in this role means improving the quality and timeliness of reliability data, reducing manual reporting effort, giving stakeholders earlier visibility into recurring issues, and providing objective evidence that corrective actions are improving fleet performance.

The Reliability Analyst owns the reliability data domain, including FRACAS data quality, failure and degrader trending, reliability and maintainability metrics, and reliability-specific reporting. The role partners with Reliability and Maintainability Engineering, Configuration and Change Control, Sustainment Analytics, Quality, Fleet Support, Material Review Board Engineering, and Obsolescence and Lifecycle Management. These teams retain ownership of technical investigations, configuration baselines, enterprise reporting, hardware dispositions, and lifecycle decisions.

What You'll Do:

• Build and maintain a trusted, configuration-aware reliability dataset that connects fleet operational data, maintenance activity, field failures, FRACAS records, and returned-material information.
• Improve the completeness, consistency, traceability, and usability of reliability records against established data-quality standards.
• Calculate and publish reliability and maintainability metrics, including MTBF, MTTR, failure rate, operational availability, and readiness impact.
• Establish repeatable reporting packages for fleet health reviews, reliability readouts, FRACAS reviews, and top-degrader discussions.
• Analyze failure and maintenance data to identify emerging trends, recurring defects, and candidate top degraders before they materially affect fleet readiness.
• Build and maintain reliability-specific dashboards that reduce manual data preparation and provide stakeholders with timely, decision-ready information.
• Provide Reliability and Maintainability Engineering with prioritized, data-supported candidates for technical investigation and root cause analysis.
• Track corrective action status and post-implementation performance to determine whether completed actions are improving reliability, maintainability, availability, or readiness.
• Provide Fleet Support, Quality, and Engineering with historical trends, failure frequency, maintenance burden, and configuration-aware data to support investigations and decisions.
• Provide curated reliability data to Sustainment Analytics for use in broader fleet health and executive reporting.
• Partner with Configuration and Change Control to associate reliability records with the correct serial numbers, hardware revisions, software versions, payloads, and customer configurations while treating the as-maintained baseline as the system of record.
• Partner with Material Review Board Engineering to incorporate returned-material and disposition status into reliability reporting.
• Flag components with increasing failure rates, recurring defects, or growing repair burden to Reliability and Maintainability Engineering and Obsolescence and Lifecycle Management.
• Identify and resolve data-quality gaps, reporting blind spots, and automation opportunities within the reliability data pipeline.
• Document reliability data definitions, metric calculations, reporting standards, and processes to ensure the reporting function is consistent, auditable, and scalable as the fleet grows.

Required Qualifications:

• Bachelor’s degree in Industrial Engineering, Statistics, Data Science, Mathematics, Systems Engineering, or a related quantitative discipline, or equivalent practical experience.
• 2+ years of experience in reliability analysis, maintenance analytics, quality reporting, product health, or a related data role supporting complex hardware.
• Demonstrated ability to collect, clean, join, and structure data from multiple operational, maintenance, failure, or quality systems.
• Experience developing metrics, dashboards, or recurring reports that improved decision-making, increased visibility, or reduced manual reporting effort.
• Demonstrated success identifying and correcting data-quality, traceability, or reporting issues before they affected technical or business decisions.
• Proficiency with data analysis and visualization tools such as SQL, Excel, Python, Salesforce, Foundry, or similar platforms.
• Working knowledge of reliability and maintainability metrics, including MTBF, MTTR, failure rate, and operational availability.
• Experience working with structured systems such as FRACAS, maintenance databases, failure-tracking tools, quality systems, or service-management platforms.
• Ability to identify and communicate meaningful trends while distinguishing data-supported observations from engineering root cause conclusions.
• Ability to translate complex data into clear, decision-ready information for technical and non-technical audiences.
• Strong attention to detail, organization, and data-quality discipline.
• Ability to manage recurring reporting cadences, competing priorities, and ad hoc analytical requests in a fast-paced, fielded-product environment.

Preferred Qualifications:

• Experience improving reliability, maintenance, quality, or fleet-health reporting for aircraft, UAS, defense systems, robotics, or other mission-critical hardware.
• Demonstrated experience identifying an emerging product or fleet degrader through data analysis and supporting the organization’s response.
• Experience measuring the effectiveness of corrective actions using post-implementation performance data.
• Familiarity with FRACAS, Root Cause and Corrective Action, FMEA, Weibull analysis, reliability growth, or related reliability methods.
• Experience building dashboards or analytical environments for fleet health, operational availability, readiness, failure trends, or maintenance burden.
• Familiarity with configuration-controlled or as-maintained product data.
• Experience using statistical or reliability-analysis tools such as Minitab, JMP, ReliaSoft, or similar software.
• Familiarity with military, government, defense aviation, or complex-hardware sustainment environments.
• Familiarity with ITAR, export-controlled technical data, or controlled customer environments.
• Active Secret or Top Secret clearance preferred, or ability to obtain one.

$95,680 - $143,520 a year

#LC

#LI-JM1

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.