Release of Information Specialist I

Davita Inc.; Baltimore (MD); On-site; Full time

Job summary

A leading healthcare organization is seeking a Release of Information (ROI) Specialist I to manage medical record requests and ensure compliance with HIPAA regulations. The role involves customer interaction, basic record management, and protecting patient privacy, providing an essential service in the medical environment. The ideal candidate should be detail-oriented and possess a strong customer service background, backed by a high school education.

Benefits

Career growth and development

Employee and Dependent Tuition Assistance

Affordable benefits package

Qualifications

• One year of experience in a customer service environment preferred.

Responsibilities

• Perform basic ROI functions and fulfill medical record requests.
• Greet internal and external customers and answer phone calls promptly.
• Safeguard and protect patient privacy in compliance with HIPAA.

Skills

Customer Service

Attention to Detail

HIPAA Compliance

Education

High School or equivalent

Job description

• Apply



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Job Details

Requisition #:

654624

Location:

Johns Hopkins Health System,
Baltimore,
MD 21201

Category:

Non-Clinical Professional

Schedule:

Day Shift

Employment Type:

Full Time

YOU BELONG HERE

What Awaits You?

• Career growth and development


• Employee and Dependent Tuition Assistance


• Diverse and collaborative working environment


• Affordable and comprehensive benefits package

Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhhs.mybenefitsjhhs.com/

Summary:

The Release of Information (ROI) Specialist I, under the leadership of the ROI Supervisor, is responsible for performing basic ROI functions. This includes fulfilling basic medical record requests requiring minimal electronic documents while adhering to HIPAA privacy policies. The ROI Specialist I will greet all internal and external customers upon their arrival in the ROI Area including, but not limited to, patient's, attorneys, providers and other hospital employees. The ROI Specialist I will answer all phone calls promptly and provide the caller with the appropriate information including the process for obtaining medical records and the required elements to be included in the request. The ROI Specialist I will ensure all voice mail messages are retrieved and appropriate responses are provided. The ROI Specialist I is responsible for the for the appropriate distribution of all incoming requests for medical records received via paper, fax or electronic fax . The ROI Specialist I will apply controls to accurately identify the correct patient, using all available patient identifiers in the electronic Master Patient Index. The ROI Specialist I is responsible for limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations. The ROI Specialist will safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, applicable state and 21st Century Cures Act, , and HIPAA regulations

Education:

High School or equivalent.

Work Experience:

One year of experience in a customer service environment preferred.

Salary Range: Minimum 16.40/hour - Maximum 27.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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